topic Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715... in RUCKUS Support for Lennar Homes

ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX7150-C12-R

pop7080 — Mon, 04 Nov 2024 17:21:57 GMT

I need help at my Lennar Community the switch is paired with an R350 access point... without support it's worthless. No internet connection.

Bob Hoehn

are you able to email me

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Mon, 04 Nov 2024 18:58:49 GMT

Hi @pop7080

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an internet connectivity issue via RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Thu, 07 Nov 2024 13:57:36 GMT

Hi @pop7080

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Mon, 11 Nov 2024 13:00:59 GMT

Hi @pop7080

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

pop7080 — Tue, 12 Nov 2024 22:33:02 GMT

I need someone to remote in and get this working or it’s a very expensive paperweight.

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

pop7080 — Tue, 12 Nov 2024 22:34:59 GMT

No! I need help and you blew me off!

I won’t be back until January 10. I’m leaving to go to New York. I am leaving Florida on Thursday, November 14 at noon.

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Wed, 13 Nov 2024 12:03:15 GMT

Hi @pop7080

I hope you’re doing well.

Thank you for your response and update.

To assist you further, please share the requested information and pictures mentioned in my initial post within this thread.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Fri, 15 Nov 2024 12:06:28 GMT

Hi @pop7080

I hope you’re doing well.

Thank you for your response and update.

To assist you further, please share the requested information and pictures mentioned in my initial post within this thread.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Mon, 18 Nov 2024 12:25:18 GMT

Hi @pop7080

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected MAC Address: 70:ca:97:22:a3:7a IP Address: 10.0.0.234 Name: ICX715...

Imran_ruckus — Wed, 20 Nov 2024 12:08:09 GMT

Hi @pop7080

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community