topic Re: Ruckus AP R510 Not powering up in RUCKUS Support for Lennar Homes

Ruckus AP R510 Not powering up

KellyM — Thu, 31 Oct 2024 16:58:39 GMT

The lights on both AP's suddenly turned off yesterday. Rebooting the system, unplugging and plugging back in doesn't turn them back on either. Nor does completely unplugging the system and plugging back in. The online chat said to fill out an RMA request, however, after I did that, they said I needed to post here. I WFH and am having constant issues while online and on calls. Can these be replaced ASAP?

Re: Ruckus AP R510 Not powering up

pinky_ruckus — Thu, 31 Oct 2024 18:12:17 GMT

Hi @KellyM ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Access points are not turning on.

Could you please let us know the answers to the below queries to assist you better?

Was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 Not powering up

KellyM — Thu, 31 Oct 2024 19:13:07 GMT

Thank you for the reply.

1. NO, there wasn't a power outage before this happened.

2. Both amber and green lights are on.

Re: Ruckus AP R510 Not powering up

KellyM — Thu, 31 Oct 2024 19:17:50 GMT

Re: Ruckus AP R510 Not powering up

pinky_ruckus — Thu, 31 Oct 2024 19:29:28 GMT

Hello @KellyM ,

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 Not powering up

pinky_ruckus — Tue, 05 Nov 2024 14:33:20 GMT

Hello @KellyM ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 Not powering up

pinky_ruckus — Mon, 11 Nov 2024 20:27:14 GMT

Hello @KellyM ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus AP R510 Not powering up

pinky_ruckus — Wed, 13 Nov 2024 15:54:07 GMT

Hi @KellyM ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community