topic Re: 7150 have no status light and We don’t have any power at the R510 access point switches. in RUCKUS Support for Lennar Homes

7150 have no status light and We don’t have any power at the R510 access point switches.

VishalJK — Wed, 16 Nov 2022 20:43:53 GMT

7150 have no status light and We don’t have any power at the R510 access point switches.

I have tried resetting the switches by unplug power but no luck.

I have connected modem only . Is there required model + router?

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Vásquez_Fer — Wed, 16 Nov 2022 20:49:43 GMT

Hi @VishalJK

Hope you are doin well !

1-Here is a quick guide how to connect the devices correctly and yes Modem+Router or modem router combo is necessary:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

2-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Best Regards

Fernando Vasquez

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Thu, 17 Nov 2022 18:01:25 GMT

I have the same problem. The system status LED is steady amber which means it is stuck in boot. I have no POE at all to the APs.

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Thu, 17 Nov 2022 18:27:06 GMT

Hi @twmcc

Thanks for the details, as you have the switch stuck in boot mode, you need to perform a software recovery, let me add the guide.

Note: Please read the guide carefully before start the troubleshooting, now inside the guide comes another guide to access via console with MAC and windows, once you gain access the commands are the same.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Thu, 17 Nov 2022 22:32:42 GMT

Hi Yarenis, The IP addresses for setting up my computer, in the procedure you reference, are not readable. Can you clarify please?

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Thu, 17 Nov 2022 22:57:52 GMT

Hi @twmcc

Ok, the manual set up of your computer IP address will be 192.168.0.2, in the Switch IP address will be192.168.0.3, for mask in both will be 255.255.255.0 and the gateway for both will be 192.168.0.1, now your computer and the switch will have two connection in between.

1: Serial connection Type C/USB cable, where the USB will be in your computer and the type C in the console port in your switch, in the image will be port numbered#1 to your Switch and in your computer USB port (this connection will be just for the Console access)

2:This second connection will be an Ethernet cable from your switch port numbered #13 in the image belong and the Ethernet port in your computer (this connection allows you to have ping connectivity)

Now you can test ping from your computer CMD application and run the next commands:

Start button>type CMD>ping 192.168.0.3>enter

Note: please share how you have the connections between your computer and the Switch and the configuration from switch and computer IP address.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 00:01:16 GMT

Thanks for the info.

I have a USB-C cable in port #1 for the console port and ethernet in port #13

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Fri, 18 Nov 2022 00:14:57 GMT

Hi @twmcc

Can you run the next commands from the CLI Switch access, from the computer CMD and device manager access, finally provide the screenshots of the results.

From Switch CLI:

printenv

show_image

From computer:

start>type CMD>

ipconfig

From device manager:

start>type device manager>ports

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 00:47:00 GMT

OK, Not having any luck. My ping fails.

I have run both driver installs, CP210x_VCP_Windows and CP210x_Windows_Drivers.

My cables are USB-C, port #1 to USB on my computer and Ethernet to port #13.

When I look at the Device Manager I see Silicon Labs CP210x USB to UART Bridge (COM4)

That's all. No Intel Active Management Technology as shown in the procedure.

Here are my Environment Variables

Not sure what I am missing??

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 01:17:36 GMT

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 16:20:01 GMT

Good morning. Yes I have an Ethernet cable connected was indicated previously. The data link light is active.

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Fri, 18 Nov 2022 16:40:25 GMT

Hi @twmcc

Based on your troubleshooting you have done, since the ICX 7150-12P out of band Ethernet port is not responding you will not be able to perform the software recovery, so this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Note: Please feel free to mark the post as ACCEPTED SOLUTIONS

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 19:46:59 GMT

Hi Yarenis,

I was just retrying the entire procedure and still got the ping failed.

BUT I decided to unplug the unit and plug it back in again and you can see below the Putty dump that I got from the unit. What does this all mean?

The lights are correct and it appears to be working. Understand that I don't have the APs plugged in at this time.

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 19:48:00 GMT

Sorry, here is the data.

ICX7150-Boot>setenv ipaddr 192.168.0.3

ICX7150-Boot>setenv gatewayip 192.168.0.1

ICX7150-Boot>setenv netmask 255.255.255.0

ICX7150-Boot>setenv serverip 192.168.0.2

ICX7150-Boot>printenv

baudrate=9600

ipaddr=192.168.0.3

serverip=192.168.0.2

netmask=255.255.255.0

gatewayip=192.168.0.1

uboot=mnz10115.bin

image_name=SPR08090d.bin

ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Environment size: 189/16379 bytes

ICX7150-Boot>ping 192.168.0.2

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ping failed; host 192.168.0.2 is not alive

ICX7150-Boot>ping 192.168.0.3

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ARP Retry count exceeded; starting again

ping failed; host 192.168.0.3 is not alive

ICX7150-Boot>ping 192.168.0.2

Change GMAC speed to 1000MB

Using bcm_xgs_gmac-0 device

ping failed; host 192.168.0.2 is not alive

ICX7150-Boot>

Ruckus Wireless Bootloader: 10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Booted from partition 2

DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1

SYS CPLD VER: 0x4 Released Ver: 0xa

device 0 offset 0xbfe00, size 0x200

device 0 offset 0x0, size 0xc0000

Enter 'b' to stop at boot monitor: 0

device 0 offset 0x0, size 0xc0000

bootdelay: ===

Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000

7 ecc_errors after reading 1b48000:1b49c00

iproc_nand_read_page returned 2

NAND read from offset 0 failed -22

0 bytes read: ERROR

## Loading kernel from FIT Image at 70000200 ...

Bad FIT kernel image format!

ERROR: can't get kernel image!

could not boot from primary, no valid image; trying to boot from secondary

device 0 offset 0x0, size 0xc0000

BOOTING image from Secondary

NAND read: device 0 offset 0x4000000, size 0x2000000

33554432 bytes read: OK

## Loading kernel from FIT Image at 70000200 ...

Using 'conf@1' configuration

Trying 'kernel@2' kernel subimage

Description: Ruckus Linux MN VER=08.0.90d

Type: Kernel Image

Compression: lzma compressed

Data Start: 0x7024fb38

Data Size: 2401158 Bytes = 2.3 MiB

Architecture: ARM

OS: Linux

Load Address: 0x61008000

Entry Point: 0x61008000

Hash algo: crc32

Hash value: 10a6648e

## Loading kernel from FIT Image at 70000200 ...

Using 'conf@1' configuration

Trying 'kernel@2' kernel subimage

Description: Ruckus Linux MN VER=08.0.90d

Type: Kernel Image

Compression: lzma compressed

Data Start: 0x7024fb38

Data Size: 2401158 Bytes = 2.3 MiB

Architecture: ARM

OS: Linux

Load Address: 0x61008000

Entry Point: 0x61008000

Hash algo: crc32

Hash value: 10a6648e

Verifying Hash Integrity ... crc32+ OK

## Loading ramdisk from FIT Image at 70000200 ...

Using 'conf@1' configuration

Trying 'ramdisk@1' ramdisk subimage

Description: Ramdisk -rootfs

Type: RAMDisk Image

Compression: lzma compressed

Data Start: 0x704a0874

Data Size: 23802592 Bytes = 22.7 MiB

Architecture: ARM

OS: Linux

Load Address: 0x00000000

Entry Point: 0x00000000

Hash algo: crc32

Hash value: 88543d2a

Verifying Hash Integrity ... crc32+ OK

## Loading fdt from FIT Image at 70000200 ...

Using 'conf@1' configuration

Trying 'fdt@3' fdt subimage

Description: Flattened Device Tree blob

Type: Flat Device Tree

Compression: uncompressed

Data Start: 0x7049e61c

Data Size: 8607 Bytes = 8.4 KiB

Architecture: ARM

Hash algo: crc32

Hash value: 6fc9a37b

Verifying Hash Integrity ... crc32+ OK

Loading fdt from 0x7049e61c to 0x65008000

Booting using the fdt blob at 0x65008000

Uncompressing Kernel Image ... OK

Using Device Tree in place at 65008000, end 6500d19e

Starting kernel ...

Mounting file system...

booting with 4.4 kernel

NAND Type: Micron NAND 2GiB (x 1)

PLATFORM MN

dd cmd: UBI

Config partition mounted

Resource partition is mounted!!

Processing packages from secondary partition

Installed packages are up to date

Starting up system statistics daemon...

Starting systatsd done

Starting up health monitor daemon...

Log Level 7: Daemonized systatsd

Systatsd Logging Env is not set, initializing loglevel to: 7

Setting connection to systemlogger

Starting hmond done

Hmond Logging Env is not set, initializing loglelvel to: I

Setting connection to systemlogger

Backup is fine

Kernel crashdump is disabled.

dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, war m_mem_len: 0xb00000

Creating TUN device

Starting TPM Infra

Group tss and User tss created

kernel.hostname = localhost

hostname set to localhost

Starting TCSD Daemon

TCSD Up and Running

Enabling time stamp.

Starting the FastIron.

USER=root

boot_partition=sec_partition

HOME=/

GCOV_PREFIX=/fast_iron

ethaddr=34:20:e3:32:61:5d?

TERM=vt102

PATH=/sbin:/usr/sbin:/bin:/usr/bin

crashkernel=64M@0x70000000

ip=10.14.145.185:10.14.144.14:10.14.144.1:255.255.254.0:MN:eth0:off

SHELL=/bin/sh

PWD=/

i2c-0 i2c Broadcom iProc I2C adapter I2C adapter 2

i2c-1 i2c Broadcom iProc I2C adapter I2C adapter 2

FIPS Disabled:PORT NOT DISABLED

platform type 90

OS>

Loaded Image SPS08090d from Sec Built on (UTC): Mon Sep 23 07:02:57 2019

Enabling Console Logging

Hotplugger Daemon Initialized ..

External USB disk is not mounted or plugged in.

set_board_level: gi_board_type = 116[ 60.799067] linux-kernel-bde: map phys range 0x3200000-0x3240000 to 0xb0bc0000-0xb0c00000

[ 61.044235] linux-kernel-bde: map phys range 0x88100000-0x90100000 to 0xa8bc0000-0xb0bc0000

DMA pool size: 134217728

PHY Reset De-asserted

sw_pp_sdk_init:136 ToR init

SOC unit 0 attached to PCI device BCM56160_B0

Firmware version from File: 2.1.1

Pre Parsing Config Data ...

Warning: This operation would close all existing SSH connection.

Parsing Config Data ...

Error! 1/3/1 speed is 1G. A stack-port needs at least 10G speed.

Error! 1/3/2 speed is 1G. A stack-port needs at least 10G speed.

Invalid input ->route 0.0.0.0/0 192.168.0.1 distance 254 dynamic

Type ? for a list

Invalid input ->address 192.168.0.81 255.255.255.0 dynamic

Type ? for a list

Going to sleep forever...

System initialization completed...console going online.

UNIT 1: compiled on Sep 22 2019 at 23:54:26 labeled as SPS08090d

(28660224 bytes) from Secondary SPS08090d.bin (UFI)

SW: Version 08.0.90dT211

Compressed Secondary Boot Code size = 786944, Version:10.1.15T225 (mnz10115)

Compiled on Thu Jan 31 07:08:55 2019

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3803S0AX

Software Package: BASE_SOFT_PACKAGE

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 7 second(s)

The system started at 00:01:46 GMT+00 Sat Jan 01 2000

The system : started=cold start

Press Enter key to login

Successfully notified stack role 'none' to hmond

Creating certificate, please wait...

SSL Client Certificate is successfully created

Press Enter key to login

PS 1, Internal Power supply detected.

PS 1, Internal Power supply is up.

PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up

PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1

PoE Event Trace Logging enabled for unit 1

PoE Info: PoE module 1 of Unit 1 initialization is done.

User Access Verification

Please Enter Login Name: ^C

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: Successfully notified stack role 'none' to hmond

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name: Creating certificate, please wait...

Please Enter Password:

User login failure.

Press Enter key to login

SSL Client Certificate is successfully created

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

User Access Verification

Please Enter Login Name:

Please Enter Password:

User login failure.

Press Enter key to login

PS 1, Internal Power supply is up.

User Access Verification

Please Enter Login Name: PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up

Please Enter Password:

User login failure.

Press Enter key to login

PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....

User Access Verification

Please Enter Login Name: 2000 log entries of PoE Event Trace Log Buffer is

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Fri, 18 Nov 2022 20:16:28 GMT

Hi @twmcc

If you come back to the boot mode state (CX7150-Boot>) and the ping keeps failing you will not be able to perform the software recovery, this is why I have approved the RMA, however, you can try the factory reset let me add the steps, and if it comes back, out of the boot state, please upgrade to the recommended code 08095g, I will add the guides too.

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 21:18:45 GMT

Yarenis, what does this mean?

13-Need to have ssh/telnet or console access to the switch, it should look like this.

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Fri, 18 Nov 2022 21:49:51 GMT

Hi @twmcc

You already have access, remember that you are connected through the console, so you already have access to the CLI (command line interface) of the Switch, it looks like you are going to perform the upgrade via USB, so it will be a matter of following the guide, insert the new code into the USB, and connect it to the USB port on the Switch, finally run the commands to upgrade.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

twmcc — Fri, 18 Nov 2022 22:18:00 GMT

Yarenis, after doing the factory reset the lights began flashing amber and 2 hours later that is still happneing. Is this how long it should take for the reset?

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

Yarenis — Fri, 18 Nov 2022 22:33:15 GMT

Hi @twmcc

Not, that just means the Switch still stuck in boot mode, I have approved you the RMA, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: 7150 have no status light and We don’t have any power at the R510 access point switches.

VishalJK — Mon, 21 Nov 2022 05:47:27 GMT

I have attached modem/router combo now. Still switch is not working.

The system SYST LED is steady amber and PWR is green. Pnly 2 lights in Switch.