topic Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service in RUCKUS Support for Lennar Homes

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Sat, 09 Nov 2024 02:32:13 GMT

As an update to my previous post, here is more information.

We purchased a Lennar home in the Folsom Ranch community in Folsom, CA, in July of 2019. The house was outfit by Amazon as a “smart home” that included the Ruckus ICX7150-C12 switch and two R510 Access Points. In addition to this, we contracted with AT&T for 1GB Internet service delivered over fiber to a BGW210-700 Internet router.

The switch is connected directly to the router over Ethernet, and the switch is connected to the two WAP’s, also via Ethernet. The download speed at the router is 884 Mbps. The download speed at the Ruckus Switch is 831 Mbps.

Since Lennar failed to wire the house with Ethernet, other than the wiring from the Switch to the WAP’s, all other traffic is delivered via the two WAP’s – one on the first floor ceiling and one on the second floor ceiling.

Wireless signals within the house measure as high as 425 Mbps and as low as 250 Mbps, depending on line of site and location from either of the two WAP’s. The office on the first floor which contains the two high-end laptops, which happens to be down the hall and in another room, measures one of the lowest speeds at 261 Mbps.

With the advent of smart-tv’s and streaming devices, download speed in other areas of the house, like the family room, loft, etc., is as important as the office location.

The basic question is: what is the fastest speed that the R510 is capable of, and is there any alternative for reaching places that out of the line of site? Are there alternatives to the R510 that could produce higher WiFi signals throughout the house?

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Mon, 11 Nov 2024 13:54:04 GMT

Hello @steved1951 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working and having slow speed issues.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing the issue?

2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Wed, 13 Nov 2024 01:36:09 GMT

Was there any power outage before you started facing the issue? No power outage as this has been the normal operating condition of this setup since day 1.

2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Downstairs WAPUpstairs WAP

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Wed, 13 Nov 2024 15:32:46 GMT

Hello @steved1951 ,

Greetings!

Thank you for sharing the response.

From the response, I understand that you have 2 Access points and one of which are having all lights turned on and green including CTL and the other AP having all lights except CTL turned Green.

If there are multiple APs, only one among those APs will act as a master AP and that master AP will have their CTL turned on and green. The CTL on all other APs will be off.

We need to check few configurations on the Switch to assist you further.

Please follow the below steps and help us with the queries,

1. To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Fri, 15 Nov 2024 13:22:34 GMT

Hello @steved1951 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Sat, 16 Nov 2024 02:20:45 GMT

Sorry, it took me longer than expected to get the information you requested as none of the username/password combinations worked.

I was able to get PuTTY to work via Telnet and here are the results:

ICX7150-C12 Switch

telnet@ICX7150-C12 Switch>enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c

(25713184 bytes) from Primary SPS08070c.bin

SW: Version 08.0.70cT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113 )

Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3250P0MC

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 21 day(s) 10 hour(s) 30 minute(s) 40 second(s)

The system started at 00:08:10 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)

Compressed Sec Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225

Code Flash Free Space = 1319026688

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Sat, 16 Nov 2024 23:59:46 GMT

Since I didn't see what I thought was my reply yesterday in this update, I am sending it again.

I have the IP address for the ICX7150-C12 Switch, but was unable to login with any combination of username/password, one of which I had writtend down on a slip of paper. So I downloaded puTTY and telneted into the switch to provide you with the responses to the commands you asked for:

telnet@ICX7150-C12 Switch>enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

UNIT 1: compiled on Aug 30 2018 at 04:38:38 labeled as SPS08070c

(25713184 bytes) from Primary SPS08070c.bin

SW: Version 08.0.70cT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225 (mnz10113 )

Compiled on Tue Jul 24 10:23:08 2018

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3250P0MC

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 21 day(s) 10 hour(s) 30 minute(s) 40 second(s)

The system started at 00:08:10 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)

Compressed Sec Code size = 25713184, Version:08.0.70cT211 (SPS08070c.bin)

Compressed Boot-Monitor Image size = 786944, Version:10.1.13T225

Code Flash Free Space = 1319026688

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Sun, 17 Nov 2024 23:05:47 GMT

I have replied to your response from 11/15/2024 twice, so I don't understand why I can't see those messages. Will they only show up, for example, when you reply to me?

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Mon, 18 Nov 2024 15:09:32 GMT

Hello @steved1951 ,

Greetings!

Thank you for the response.

I understand that you are experiencing slow speed issues.

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08070c.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the switch to the recommended version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Please follow the process explained in the article and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Wed, 20 Nov 2024 02:07:12 GMT

I have literally spent hours attempting to follow the upgrade documentation. I successfully upgraded mnz10114.bin and SPS08080f.bin, but failed (several times on SPS08095gufi.bin, which was confusing in the document as it was unclear whether this had to be SPS08095hufi.bin.

I used puTTY and it fails when attempting the "boot system flash primary", where puTTY hangs and the error message, "Network error: Software caused connection abort" appears .

If you will permit me, I'd like to be perfectly candid and honest with you as I have worked in high tech for most of my career - over 40 years. I ran technical support organizations for telecommunications and networking companies like Ascend Communications, Lucent Technologies, and Juniper. I consider myself fairly technical and extremely familiar with supporting customers and solving highly technical issues, so I have to admit that not only is this exercise NOT for the faint of heart but I don't believe the documentation is written with the right audience in mind.

I am willing to continue this exercise only so long before I will make my complaints to Lennar and Amazon who designed and set up the original configuration as I believe they made some gross errors in design and judgement.

Thank you for your time and consideration.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Wed, 20 Nov 2024 15:12:10 GMT

Hello @steved1951 ,

Thank you for sharing the response.

I understand that the version on the Switch is 08.0.90f.

We recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please check the below Google drive link and you will find the link to download the upgrade tool for both Mac and Windows machines:

https://drive.google.com/drive/folders/1vJZC6HkGGb8O4pg-rXI46Bz4S2VCL4PC

Please use the link to access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

Please note: For now the tool works only on 08080f and versions between 08095g.

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Wed, 20 Nov 2024 18:55:16 GMT

Although I was able to successfully download and run the upgrade tool, it requires a username and password for the switch. The one I had used successfully in the past was username = super, pass = sp-admin. When that failed, I diligently tried all of the default username and passwords that are suggested in your documentation, none of which work.

So, again, I am at a loss.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Wed, 20 Nov 2024 19:42:18 GMT

Hello @steved1951 ,

Thank you for the response.

As per the case description, I understand that you are facing issues logging into Switch CLI and needs assistance in resetting the login credentials.

As you have access to CLI, I would request you to please execute the following commands for resetting the credentials:

Note: Hit Enter to accept each command

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local

Note: It will take some time to get synchronized with new reset credentials.

Now we can try using these new reset credentials (username/password) to log in to the Switch.

Once you login to the Switch, you may try using the upgrade tool to upgrade the Switch version.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Fri, 22 Nov 2024 01:41:34 GMT

Again as I mentioned before, this process is not for the weak of heart.

Having said that, I was successful (to a degree) in getting the username and password changed and ran the upgrade, which I believe upgraded the switch to SPS08095gufi. After the reboot, I also powered down the switch, brought it back up and retested WiFi. Unfortunately, this did not have the effect I was hoping for, which was significantly higher speeds over WiFi.

I was also confused when I tried a direct login to the switch using its IP address. While I get a sign in screen requesting a username and password, it does not accept the ones I chose via the CLI.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Fri, 22 Nov 2024 14:50:17 GMT

Hello @steved1951 ,

Thank you for the response.

I understand that you have performed a reset on the Switch credentials; however, it seems that the newly changed username and password doesn’t seem to be authenticated.

As you have access to CLI, I would request you to please execute the following commands for resetting the credentials and proper authentication

Note: Hit Enter to accept each command

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Note: It will take some time to get synchronized with new reset credentials.

Now we can try using these new reset credentials (username/password) to log in to the Switch using the web browser.

Also, as you mentioned that there is no significant change in the speeds, I would request you to please perform a factory reset on the APs and check the Internet speed.

Please follow the process explained in the article and let me know if you have any queries in this regard.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let us know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Sun, 24 Nov 2024 01:58:50 GMT

I found an online manual for the ICX-7150 Switch and typed in the following commands in a Telnet session:

device> enable

device# configure terminal

device(config)# crypto-ssl certificate generate

device(config)# username super password pass

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

device(config # no telnet server

Unfortunately, this seems to have disabled my Telnet access. However, I am now able to login via a Web browser and have complete access into the switch. I am not sure if my previous reply got through, but I was able to upgrade the switch and confirmed it is now at 08.0.95gT211. Unfortunately, I have not seen any drastic improvement in the WiFi speeds.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Mon, 25 Nov 2024 16:46:48 GMT

Hello @steved1951 ,

Thank you for the response.

From the previous post, I understand that you were able to login to the GUI of the Switch through web browser using the Switch Ip address.

May i please know if you are able to login to the CLI of the Switch using the SSH option after resetting the credentials?

Please login to the CLI of the Switch using the SSH option, if you are facing issues accessing CLI through SSH, you can enable Telnet.

As you are able to access GUI of the Switch, I would request you to please enable Telnet through the browser by following the below screenshots:

Once you have enabled Telnet through the web browser, I request you to please login to the CLI of the Switch using the Telnet option.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

steved1951 — Tue, 26 Nov 2024 01:56:19 GMT

That worked fine, so thank you for the details.

I must confess, however, that the basic premise for all the work and effort here have not been satisfactorily addressed, which is the speed of WiFi within the house in ALL locations. What I'd like to know is what is the maximum speed that the Ruckus system, i.e., (1) ICX7150 Switch and (2) R510 Access Points, capable of delivering, given 1 GB Internet service over fiber to the house?

If this system cannot deliver close to 1 GB service over Wi-Fi, is there a Ruckus system that can deliver close to that speed? If so, what are the prospects to upgrade?

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Tue, 26 Nov 2024 14:05:43 GMT

Hello @steved1951 ,

Thank you for the response.

We are glad to know that the Telnet access is enabled on the Switch.

Also, we understand that you are still having slower speed issues while accessing through Ruckus devices.

Maximum Speed from RUCKUS ICX-7150-C12P Switch:

Gigabit Ethernet Ports: The 12 standard Ethernet ports support speeds of up to 1 Gbps.

Maximum Speed Capacity for RUCKUS R510 Access Points:

2.4 GHz Band: The R510 can achieve a maximum theoretical speed of 400 Mbps using 802.11ac with 2x2 MIMO (Multiple Input, Multiple Output).
5 GHz Band: The R510 can achieve a maximum theoretical speed of 1.3 Gbps using 802.11ac with 2x2 MIMO.

However, from the Wi-Fi Access Points, this maximum speed cannot be achieved due to some reasons:

Such as

-Ethernet cable quality used to connect the Access Points from the Switch

- It's also worth noting that many electronic devices and appliances, such as microwaves, baby monitors, security cameras, garage door openers, and phones, operate on the 2.4 GHz frequency, which can contribute to interference that reduces the speed.

- Distance between the Access Points and device through which the Internet is accessed. Etc.,

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX7150-C12 & R510 Access Point Wi-Fi speeds with AT&T 1Gb Service

pinky_ruckus — Fri, 29 Nov 2024 16:01:55 GMT

Hello @steved1951 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.