topic Re: Mobile App Login in RUCKUS Support for Lennar Homes

Mobile App Login

LCC — Sun, 13 Nov 2022 17:16:57 GMT

Need assistance with the Unleashed Mobile App as I have tried several times to login and keep getting an error message stating that my login credentials are incorrect. I even went ahead and re-set the password and still same error. Is there anything else I could do to be able to login successfully?

thank you!

Re: Mobile App Login

Vineet_nejwala — Sun, 13 Nov 2022 17:53:48 GMT

Hi LCC

Can you check the below configuration is done and you are on latest app version and Unleashed code.

https://support.ruckuswireless.com/articles/000010929

Best Regards

Vineet

Re: Mobile App Login

LCC — Sun, 13 Nov 2022 18:02:59 GMT

Hello Vineet,

The link provided takes me to the “Get Ruckus Network Support” page, it doesn’t show me anything about a configuration or latest app version. Could you please send the link again?

This is what I see:

Thank you!

Re: Mobile App Login

Vineet_nejwala — Mon, 14 Nov 2022 02:24:54 GMT

Looks like you would need an premium account to access the details. Cn you check and enable below :

Best Regards

Vineet

Re: Mobile App Login

LCC — Mon, 14 Nov 2022 13:41:39 GMT

Where do I have to go to access the prompts you are mentioning above? I don’t see an option for “admin and services”. I can only see the screen and options I provided on the previous screen shot. I was able to access to the mobile app before and now I’m not able to. That is my main concern that I’m trying to resolve. Thank you!

Re: Mobile App Login

Rukusisjunk — Fri, 18 Nov 2022 20:43:12 GMT

This same thing has happened to me 4 times now. I had access to a live person before that would remote in and fix the issue but not anymore. The community forum is worthless and at this point the Ruckus is worthless equipment just sitting on my wall. Nobody responds or fixes the issues they just send links that send us back to the forums. Looks like another ball dropped by Lennar because they wanted to stop paying someone to support their customers after the sale of the homes. I think we're on our own here. I know I'm not much help, but I hope the moderator sees how bad of an experience this is and can escalate to someone that can make a change.

Re: Mobile App Login

LCC — Fri, 18 Nov 2022 22:13:29 GMT

I’m sad to hear others are also sharing in the misery. I hope you le issue gets resolved soon, I’m now not getting any power to the ceiling units and will have to cross my fingers I get a resolution/help anytime this month.