Need assistant getting approval for a Replacement

linda_nguyen — Sat, 09 Nov 2024 18:13:31 GMT

Hi, I have been trying to order a switch/router replacement and have been stuck in a cycle. I have had to submit 2 cases, and now both are closed. Can anyone help me get a replacement switch? My Ruckus will not reboot, need immediate assistance! Been 2 days now, and I don't understand how to get a replacement. My case numbers are:

01863385 and 01863337.

Re: Need assistant getting approval for a Replacement

Imran_ruckus — Mon, 11 Nov 2024 12:17:03 GMT

Hi @linda_nguyen

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I noticed that you have created multiple posts on the forum, and I am currently assisting with one of them. Kindly refer to the following link and continue the discussion there, where I will be glad to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Request-RMA-Approval-Link/m-p/99253#M23383

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

topic Need assistant getting approval for a Replacement in RUCKUS Support for Lennar Homes

Need assistant getting approval for a Replacement

Re: Need assistant getting approval for a Replacement