topic Re: RUCKUS Ethernet Connection Issues in RUCKUS Support for Lennar Homes

Re: RUCKUS Ethernet Connection Issues

Clark — Sun, 10 Nov 2024 08:19:07 GMT

This is a great response and this might be a basic question, but I'm hoping you can provide more detail on how to check whether the Ruckus AP is in Bridge mode or Router mode? I have looked all over the Ruckus Unleased interface and I don't know how to check whether my APs are in bridge mode. I seem to have the same problem last the original poster.

Re: RUCKUS Ethernet Connection Issues

Imran_ruckus — Mon, 11 Nov 2024 12:24:08 GMT

Hi @Clark

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Setup.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please confirm if this is a Lennar Home RUCKUS setup? If yes, please help with answers to the below queries.

2. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
3. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

4. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
5. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help us with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Ethernet Connection Issues

Imran_ruckus — Wed, 13 Nov 2024 12:07:47 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Ethernet Connection Issues

Imran_ruckus — Fri, 15 Nov 2024 12:08:14 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Ethernet Connection Issues

Imran_ruckus — Mon, 18 Nov 2024 12:26:48 GMT

Hi @Clark

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS Ethernet Connection Issues

Clark — Tue, 19 Nov 2024 19:07:26 GMT

Yes, this is for a Lennar Home. I recently purchased this house from a previous owner and not directly from Lennar. I have been trying to configure my network and I set up my own WLAN in the Ruckus Unleased app with the two access points, but I am still seeing the wireless network being broadcasted from the AT&T fiber router. Also the Ruckus Unleashed app recognizes the two Ruckus Access points I have, but it does not recognize the Ruckus switch at all. How can I set up my system so that there is only one WLAN and so the Ruckus switch shows up on the Unleashed app? I have read that the two access points should be acting a bridge for the AT&T router, but I don't know how to make that happen. We have not had any power outages, but note that I just moved into this house so I needed to reconfigure everything and change the WLAN name and password.

Re: RUCKUS Ethernet Connection Issues

Imran_ruckus — Tue, 19 Nov 2024 19:10:46 GMT

Hi @Clark

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

Apologies as this case/post is now closed, To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

If you want, you can add link of this post in your new case for reference.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.