topic Re: Ruckus R510 Not Powering On in RUCKUS Support for Lennar Homes

Ruckus R510 Not Powering On

CBiancoWhite — Sat, 02 Nov 2024 01:34:24 GMT

Hello,

We have a Ruckus R510 that is no longer powering on. We took it off the ceiling mount and tested it with an AC power adapter, and it still won’t power on. Can someone please help?

Re: Ruckus R510 Not Powering On

Imran_ruckus — Mon, 04 Nov 2024 12:11:38 GMT

Hi @CBiancoWhite

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS R510 Access Point not powering on.

To proceed, we kindly request that you follow the steps outlined below:

We kindly request that you connect your RUCKUS R510 Access Point (AP) to a functional power outlet and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Ruckus R510 Not Powering On

CBiancoWhite — Tue, 05 Nov 2024 21:12:35 GMT

Hello,

Thank you for responding! I uploaded the pictures of our Ruckus R510 not working to a folder in the the Google Drive link that was sent over. I have also uploaded a video showing the R510 AP not working when plugged into a power source as well as a video showing our ICX-7150-C12P plugged in and working.

Please let me know what else I can help with. I appreciate it!

Thank you!

Re: Ruckus R510 Not Powering On

Imran_ruckus — Wed, 06 Nov 2024 12:05:02 GMT

Hi @CBiancoWhite

I hope this message finds you well.

Thank you for your prompt response and for the update.

Based on the video, it appears that the ICX-7150-C12P is displaying both an amber and a green LED, as shown in the screenshot below. Could you kindly confirm if this is accurate?

Please let me know if you have any questions or require further clarification on this matter.

Thank you once again for your patience and support.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510 Not Powering On

CBiancoWhite — Wed, 06 Nov 2024 18:54:59 GMT

Hello,

yes, that is correct.

Re: Ruckus R510 Not Powering On

Imran_ruckus — Wed, 06 Nov 2024 18:59:19 GMT

Hi @CBiancoWhite

Thank you for your response and confirmation.

An amber light on the SYST indicator typically indicates that your RUCKUS ICX-7150-C12P switch is stuck in boot mode and is not supplying power to the Access Points.

To assist you in resolving this, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting steps:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Should you encounter any challenges or need further assistance during the process, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510 Not Powering On

CBiancoWhite — Fri, 08 Nov 2024 17:55:52 GMT

Thank you. It looks like I’ll have to try the software reset. I will be working with a MAC. The information in the reset is for Windows, but does say “check the next guide for MAC,” however I don’t see the next guide. Can you please sent me the software reset guide for MAC?

Re: Ruckus R510 Not Powering On

Imran_ruckus — Fri, 08 Nov 2024 18:11:51 GMT

Hi @CBiancoWhite

Thank you for your prompt response and for the update.

For the Software Recovery process, we kindly recommend using a Windows PC or laptop, as this will provide a more streamlined and efficient experience.

Please confirm if this is feasible, and don’t hesitate to reach out if you have any questions or require further clarification.

Thank you once again for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510 Not Powering On

CBiancoWhite — Fri, 08 Nov 2024 18:22:16 GMT

Sorry, I only have access to a MAC.

Re: Ruckus R510 Not Powering On

Imran_ruckus — Fri, 08 Nov 2024 18:42:24 GMT

Hi @CBiancoWhite

Thank you for your response.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510 Not Powering On

Imran_ruckus — Mon, 11 Nov 2024 12:34:29 GMT

Hi @CBiancoWhite

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R510 Not Powering On

CBiancoWhite — Mon, 11 Nov 2024 20:48:34 GMT

Thank you so much for all your help! Sorry I’ve been delayed getting back, I’ve been busy.

I’m not sure what happened, but the issue resolved when I hooked the Switch up to my MacBook… I did not need to go through the process of a software reset. I appreciate your help!

-CBianco

Re: Ruckus R510 Not Powering On

Imran_ruckus — Mon, 11 Nov 2024 20:51:50 GMT

Hi @CBiancoWhite

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.