topic Re: ICX Switch is Pending to join. Cannot find IP Address. in RUCKUS Support for Lennar Homes

ICX Switch is Pending to join. Cannot find IP Address.

HomeownerLennar — Fri, 08 Nov 2024 05:34:12 GMT

Lennar home with ICX7150-C12. Switch showing no IP address in Ruckus-Unleashed web page when looking at Switches.

The Switch status is Working 0, Disconnected 1 and when I expand the window and click on the box labeled 1, I get "ICX Switch is Pending to join."

The device name is ICX7150-C12 Router and there is a MAC address. However, the IP Address is blank and there is a line in red that says, "Failed to auto recognize ICX IP address, please provide IP address to continue." I've tried a power off/on and the status has not changed. How do I get an IP address back?

Re: ICX Switch is Pending to join. Cannot find IP Address.

HomeownerLennar — Fri, 08 Nov 2024 05:34:39 GMT

Re: ICX Switch is Pending to join. Cannot find IP Address.

Imran_ruckus — Fri, 08 Nov 2024 14:16:02 GMT

Hi @HomeownerLennar

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch not connected in the RUCKUS Unleashed system with no IP address.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

From the screenshot you shared, I see your RUCKUS ICX-7150-C12P Switch is stuck on a Routing code.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please let me know if you are stuck at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX Switch is Pending to join. Cannot find IP Address.

Imran_ruckus — Mon, 11 Nov 2024 13:03:56 GMT

Hi @HomeownerLennar

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Pending to join. Cannot find IP Address.

Imran_ruckus — Wed, 13 Nov 2024 12:07:05 GMT

Hi @HomeownerLennar

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Pending to join. Cannot find IP Address.

Imran_ruckus — Fri, 15 Nov 2024 12:07:39 GMT

Hi @HomeownerLennar

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community