topic Re: No Lights on Access points after power outage in RUCKUS Support for Lennar Homes

No Lights on Access points after power outage

vsood1 — Wed, 06 Nov 2024 23:42:57 GMT

Hello,

Yesterday (11/05) there was a power outage in my Lennar home and now I do not have any internet. I do not see any lights on my Accesspoints.

In the past I had a similar problem and went through setting up the correct boot image for the Ruckus switch. I was told that would be a one time activity and any future power cycles or outages will not effect how the router boots.

I want to attach pictures of the switch, but i cant figure out how to do so in this post. I see one green light and one amber light. No other lights are seen on the switch. I am real need of timely support.

Please also note that I do not see the SSID in my wifi scan. So am unable to find any IP for the switch as none of my devices (laptop/phone) are connected to Wifi.

Re: No Lights on Access points after power outage

vsood1 — Wed, 06 Nov 2024 23:47:47 GMT

My older issue was this:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Internet-interruptions-buffering-since-power-cycling-Ruckus-unit/m-p/70208#M13949

Re: No Lights on Access points after power outage

vsood1 — Wed, 06 Nov 2024 23:48:44 GMT

Re: No Lights on Access points after power outage

vsood1 — Thu, 07 Nov 2024 02:51:43 GMT

I have connected to my modem directly from my Android device and Windows laptop. When I run the Fing app, I do not see any Ruckus devices in the list of devices on the network. Does the amber light on the Ruckus switch indicate the Switch is not on the wifi network?

Re: No Lights on Access points after power outage

Squozen — Thu, 07 Nov 2024 13:07:43 GMT

The amber light indicates that the switch is stuck in boot mode.

Re: No Lights on Access points after power outage

Imran_ruckus — Thu, 07 Nov 2024 13:28:59 GMT

Hi @vsood1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS networking devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I see from one of the Pictures you shared, there is an amber light on the SYST indicator that typically indicates that your RUCKUS ICX-7150-C12P switch is stuck in boot mode and is not supplying power to the Access Points.

To assist you in resolving this, please refer to the following RUCKUS Lennar Knowledge Base self-help article for troubleshooting steps:

Fixing RUCKUS Switch with an Amber/Orange Light on "SYST"

Should you encounter any challenges or need further assistance during the process, please don’t hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Lights on Access points after power outage

Imran_ruckus — Mon, 11 Nov 2024 13:02:04 GMT

Hi @vsood1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Lights on Access points after power outage

Imran_ruckus — Wed, 13 Nov 2024 12:06:41 GMT

Hi @vsood1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: No Lights on Access points after power outage

Imran_ruckus — Fri, 15 Nov 2024 12:07:06 GMT

Hi @vsood1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community