topic Re: Power Outage in RUCKUS Support for Lennar Homes

Power Outage

gpj77 — Fri, 18 Oct 2024 02:49:38 GMT

Ever since a power outage several months ago websites are slow to load and smart connected devices don't work properly. Everything works fine when I connect directly to the ISP router via wifi.

Re: Power Outage

pinky_ruckus — Fri, 18 Oct 2024 13:35:17 GMT

Hi @gpj77 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing slow speed issues after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage

pinky_ruckus — Tue, 22 Oct 2024 13:47:33 GMT

Hello @gpj77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage

gpj77 — Wed, 23 Oct 2024 03:15:37 GMT

The solution did not work because I am unable to access the CLI of the switch because none of the default passwords work. This is very frustrating because the system is basically useless now. There has to be an easier way to do this.

Re: Power Outage

pinky_ruckus — Wed, 23 Oct 2024 13:25:26 GMT

Hello @gpj77 ,

Thank you for the response.

I understand that you tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

FIGURE 3 Accessing CLI using the Telnet option

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI of the switch, you may follow the article posted in the previous post to fix the routing code issue.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Power Outage

gpj77 — Wed, 23 Oct 2024 19:31:43 GMT

Does the Telnet option work with a Mac computer??

Re: Power Outage

pinky_ruckus — Wed, 23 Oct 2024 19:56:11 GMT

Hello @gpj77 ,

Thank you for sharing the response.

I understand that you are using Mac laptop and you can access the terminal in the Mac laptop to login to Switch.

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.1.182 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, we can execute the required commands as shared in the previous post and fix the Routing code issue.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Power Outage

pinky_ruckus — Tue, 29 Oct 2024 22:01:23 GMT

Hello @gpj77 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage

pinky_ruckus — Thu, 31 Oct 2024 14:15:23 GMT

Hello @gpj77,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power Outage

pinky_ruckus — Tue, 05 Nov 2024 20:21:33 GMT

Hi @gpj77,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community