topic Re: Ruckus 7150 C12P showing not alive after hard restting. in RUCKUS Support for Lennar Homes

Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Sun, 03 Nov 2024 21:44:09 GMT

Hello Moderators.

I have Ruckus 7150 C12P when I purchased the house and am 2nd owner of this house. As previous owner disconnected all cables and wires from the switch, I try to connect and found not working. Try to reset with Pin at front of the switch and power off and on, but cannot found working. Then I try to hard reset by downloading all steps mentioned in forum. Finally found ping says not alive.

I am submit pics of the results and connections. Please guide me .

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Mon, 04 Nov 2024 13:33:07 GMT

Hi @Kamal1320

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are getting a ‘not live’ error during the RUCKUS ICX-7150-C12P Switch Software Recovery process.

This error is usually due to a firewall that is enabled on your Windows laptop.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Additionally, please make sure to use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. (Refer to the below screenshots)

Please let me know if you need help at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Mon, 04 Nov 2024 13:43:17 GMT

Thanks Imran.

I did the window's firewall off as described by your tech Jaya in some thread. It says same not alive". I am posting 2 pics after firewall off.

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Mon, 04 Nov 2024 14:25:08 GMT

Hi @Kamal1320

Thank you for the response and the information.

Could you please share a picture showing the Software Recovery cable connections between the RUCKUS Switch and the laptop?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 00:59:33 GMT

Hello Imran ,

Sorry for the delay. Was away from pc. Please find attached pictures of the connections. There is no option for adding images.

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 01:00:15 GMT

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 01:04:56 GMT

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 01:06:06 GMT

please don't close the case. I need to solve the problem

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 13:08:08 GMT

Hi @Kamal1320

I hope you're doing well.

Thank you for your prompt response and for providing the information.

Based on the picture you shared, it appears that the cables are correctly placed.

Even if you encounter an error, please proceed with the next set of commands following the "ping 192.168.x.x" command. If successful, the SYST and PWR indicators should turn green.

Kindly check the setup and confirm. Should you have any further questions or need additional clarification, please feel free to reach out.

Thank you once again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 13:44:56 GMT

Hello Imran.

I got new issue now as i cannot find the com port on my pc and it says when i connect the c to usb cable with box to pc. Please find picture that i find while connected.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 14:51:12 GMT

Hi @Kamal1320

Thank you for the response and the update.

Check 'Ports (COM & LPT) details (Refer to the screenshot)

If you don't see in COM & LPT details, check if you have installed the drivers of the Switch, if not please do. follow the below process.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once done, please restart the Switch and the laptop, and unplug/plug the software recovery cables.

Please check and let me know.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 15:02:31 GMT

Hello Imran,

I got success in getting alive. Got it done but now it is asking for login and password. I put admin as login but password is not accepting. Please advise how to reset password. I put the same password that is on the box but do not work. See images.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 15:29:27 GMT

Hi @Kamal1320

Thank you for the response and the information you shared.

Could you please try to log into the Switch CLI using the default credential?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 15:33:45 GMT

I will check if it works.

Thanks

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 15:36:59 GMT

Yes It worked and reset the password.

So do I disconnect now and put it on the console and put all cables back or is there any command to exit.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 15:37:09 GMT

Hi @Kamal1320

Thank you for the response.

Sure, please check the default usernames/passwords.

If that doesn't work, follow the below process to recover/reset the same.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)# username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)# crypto key generate rsa

device(config)# aaa authentication login default local

device(config)# aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 15:45:32 GMT

Hi @Kamal1320

Thank you for your response and the update. I'm glad to hear that the process was successful.

At this stage, you can proceed by closing the sessions and disconnecting the Software Recovery cables from the devices. Afterward, reconnect the cables to any of the 12 ports on the switch, as they were initially configured. Please verify that everything is functioning properly.

Should you have any questions or encounter any issues, please don’t hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus 7150 C12P showing not alive after hard restting.

Kamal1320 — Tue, 05 Nov 2024 16:28:16 GMT

hi Imran.

got the wires connected. I put the spectrum modem near switch and only confusion is to where to put the wifi cable on the switch to the wifi router.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Tue, 05 Nov 2024 16:40:32 GMT

Hi @Kamal1320

Thank you for the response and the update.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to connect the devices.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus 7150 C12P showing not alive after hard restting.

Imran_ruckus — Thu, 07 Nov 2024 13:56:57 GMT

Hi @Kamal1320

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community