topic Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier. in RUCKUS Support for Lennar Homes

Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

jlash561 — Fri, 01 Nov 2024 21:40:14 GMT

What is required to change my ISP from Spectrum to Frontier and use the existing Ruckus system? Can I not just plug one of the ethernet ports on the Frontier Eero 6 into the Ethernet port of the switch and have the Ruckus ceiling mounted AP strengthen my Frontier WiFi signal.

TIA from an ignorant customer.

Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

pinky_ruckus — Fri, 01 Nov 2024 21:49:55 GMT

Hello @jlash561 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are changing your ISP from Spectrum to Frontier and would like to continue using the Ruckus System

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

jlash561 — Fri, 01 Nov 2024 22:10:47 GMT

No label unless it is on the back, and it is installed very tightly in the cabinet. So no access to. login and password.

So just connecting is not enough, settings must be changed?

Using the app the configure me never shows up.

Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

pinky_ruckus — Tue, 05 Nov 2024 13:12:16 GMT

Hi @jlash561 ,

Greetings!!!

Thank you for sharing the response.

As per the response, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

jlash561 — Fri, 08 Nov 2024 17:45:06 GMT

So much easier than what was listed here, I plugged the switch into the new Eero router and it now works. The Ruckus access point keeps the same WiFi name it had, just uses the new router.

Re: Lennar Home with Ruckus, switching ISP from Spectrum to Frontier.

pinky_ruckus — Mon, 11 Nov 2024 14:28:09 GMT

Hello @jlash561 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the devices are back online with the new Eero router.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.