topic Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi... in RUCKUS Support for Lennar Homes

ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the switch?

Todd7 — Mon, 04 Nov 2024 19:07:36 GMT

My ICX-7150 C12P switch is dead. No lights. Nothing. This is my second replacement switch. Before I contacted Wave Technology and the rep sent a replacement. How do I now go about getting a replacement switch from Ruckus? Thanks.

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Imran_ruckus — Mon, 04 Nov 2024 19:49:00 GMT

Hi @Todd7

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

Could you please try to use another Power cord just in case if that is damaged.

If that doesn't work, please try to hard reset the RUCKUS Switch, as described in the mentioned RUCKUS Lennar Knowledge Base self help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

IF THE HARD RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED IN THE ARTICLE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please let me know of the output.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Todd7 — Mon, 04 Nov 2024 21:00:36 GMT

Yes I tried all the above including using a paperclip to reset but nothing. No lights. The unit itself is cold. What next please?

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Imran_ruckus — Mon, 04 Nov 2024 21:06:49 GMT

Hi @Todd7

Thank you for the response and the update.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Todd7 — Mon, 04 Nov 2024 22:24:07 GMT

How do I send the pics and video?

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Todd7 — Mon, 04 Nov 2024 23:31:15 GMT

I posted the video under the title "ICX7150-C12P is dead". Not sure how to post the pics.

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Imran_ruckus — Tue, 05 Nov 2024 13:17:11 GMT

test

Re: ICX7150 C12P is dead. Need a replacement. How do i go about getting Ruckus to replace the swi...

Imran_ruckus — Tue, 05 Nov 2024 13:16:48 GMT

Hi @Todd7

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.