topic Re: Power outage caused ICX 7150 to get stuck in boot mode in RUCKUS Support for Lennar Homes

Power outage caused ICX 7150 to get stuck in boot mode

kenny23 — Thu, 24 Oct 2024 00:20:32 GMT

Power outage caused ICX 7150 to get stuck in boot mode

ive tried hard reset and software recovery and nothing works

switch has power system light is amber no poe lights or signal coming out of any of the 12 ports

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Thu, 24 Oct 2024 13:48:38 GMT

Hi @kenny23 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Also, I understand that you have followed the steps online and still stuck in boot

May I please know if you have performed reset on Switch multiple times and if the reset still doesn’t work, could you please mention the point where you are getting stuck during Software recovery?

If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards, Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage caused ICX 7150 to get stuck in boot mode

kenny23 — Mon, 28 Oct 2024 22:04:57 GMT

Thank you for your response,

I am stuck in putty with the command window open but a cursor that doesn’t blink, can’t click onto it and can’t type in the putty command screen .

Attached is photo

Please help

Also , I get this error when I try to re-do putty and open I get this

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Tue, 29 Oct 2024 13:48:36 GMT

Hello @kenny23 ,

Thank you for the response and sharing the pictures.

I understand that you are unable to type anything in the Putty and getting error that the access is denied.

Please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

COM port details should be with the silicon lab name in the device manager.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Power outage caused ICX 7150 to get stuck in boot mode

kenny23 — Thu, 31 Oct 2024 02:08:58 GMT

thank you. i followed your directions, ive gotten further. but stuck again, pls help attached photos not alive in ping test

Preview attachment IMG_4931.jpg

IMG_4931.jpg

7.3 MB

Preview attachment IMG_4930.jpg

Preview attachment IMG_4932.jpg

IMG_4932.jpg

7.8 MB

IMG_4930.jpg

5.9 MB

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Thu, 31 Oct 2024 13:21:32 GMT

Hi @kenny23 ,

Greetings!!!

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Please feel free to reach out if you have any further concerns or queries.

Thank you once again for your patience and cooperation.

Best regards

Pinky Rajendran
RUCKUS Lennar Home Community

Re: Power outage caused ICX 7150 to get stuck in boot mode

kenny23 — Sat, 02 Nov 2024 22:10:14 GMT

hello, i have disabled the windows firewalls and am still "not alive", on the putty ping test.,please advise on what to try next. thank you in advance

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Tue, 05 Nov 2024 14:03:31 GMT

Hello @kenny23 ,

Thank you for the response.

From the response you shared, I understand that you are still getting the ping not alive error message even after disabling the Windows firewall.

May I please know if you have performed the commands mentioned in the article after disabling the Windows firewall?

If yes, could you please let us know if you are getting stuck at any point.

Please share the screenshot of the error message so that we could assist you in a better way.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Mon, 11 Nov 2024 20:25:53 GMT

Hello @kenny23 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Wed, 13 Nov 2024 15:52:51 GMT

Hello @kenny23 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Power outage caused ICX 7150 to get stuck in boot mode

pinky_ruckus — Fri, 15 Nov 2024 13:19:57 GMT

Hi @kenny23

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community