topic Re: I am Fed up with Ruckus Support for Lennar Homes in RUCKUS Support for Lennar Homes

I am Fed up with Ruckus Support for Lennar Homes

Arkham102 — Thu, 24 Oct 2024 12:57:37 GMT

Ok, so I do not have the time, patience, or skills to keep troubleshooting my Ruckus and its WAPs. They stopped getting power last year and, after about 20 hours of effort I was able to get them back on, albeit sporadically. i had to navigate software downloads, updates, rebooting, climbing up and down ladders to reset the WAPs, dismantling the network cabinet to get to all the connections, and an inane amount of reviewing this huge forum of information. Now, I am back again with no power to the WAPs, yellow lights on the Ruckus switch, and a terrible Wi-Fi signal anywhere away from the Modem. I have Verizon 5G, extremely high speed fiber optic, so it has nothing to do with my service. I am in a huge metro area with enormous coverage. I am irritated just thinking about asking for help again just to get the same response to provide more information on the switch and lights not lit up. I either need to get rid of Ruckus entirely or find some way to get an actual service technician to come to my house and fix this mess. I have contacted many IT services and I get the same response that they cannot help with third party equipment and that I need to contact the manufacturer. I contact Ruckus and am told that they do not provide live support any longer to Lennar homes and that I have to self-help my way through this forum. What a nightmare. I guess this is my last effort to try and find some reasonable help. Any suggestions?

Re: I am Fed up with Ruckus Support for Lennar Homes

Imran_ruckus — Thu, 24 Oct 2024 13:24:48 GMT

Hi @Arkham102

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering with your RUCKUS ICX-7150-C12P Switch stuck on boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Were there any power outages before the issue began?

2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: I am Fed up with Ruckus Support for Lennar Homes

Imran_ruckus — Mon, 28 Oct 2024 16:15:56 GMT

Hi @Arkham102

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: I am Fed up with Ruckus Support for Lennar Homes

Imran_ruckus — Wed, 30 Oct 2024 12:02:01 GMT

Hi @Arkham102

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: I am Fed up with Ruckus Support for Lennar Homes

Imran_ruckus — Fri, 01 Nov 2024 12:08:31 GMT

Hi @Arkham102

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community