topic Re: Ruckus R320 New Fiber Optic Network in RUCKUS Support for Lennar Homes

Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 15:08:58 GMT

Yesterday Cox changed us over to its fiber optic network. We are having issues. Do we have to reset anything in regard to the Ruckus 320?

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 15:21:21 GMT

Hi @SteveL

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after changing the Cox cable.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 16:47:57 GMT

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 17:05:30 GMT

Hi @SteveL

Thank you for the response and the information.

Could you please share a FULL picture of the RUCKUS ICX-7150-C12P Switch as well?

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 17:20:38 GMT

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 17:23:26 GMT

We went from Cox cable to Cox fiber optic. Not sure if this ruckus has to be linked to the new address.

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 17:37:50 GMT

Hi @SteveL

Thank you for your response and for providing the information.

Please follow the steps below to check if your previous Wi-Fi network (from before the fiber optic installation) becomes visible:

Disconnect: Unplug the Ethernet cables for both the RUCKUS Access Points and the ISP router from the RUCKUS switch ports.

Restart the ISP Router: Reboot your ISP router by unplugging it from the power outlet, waiting a few seconds, and then plugging it back in.

Reconnect: Plug the cables disconnected in Step 1 back into any 1 in-12 Switch ports.

Verify the Network: Check to see if your original Wi-Fi network is now visible.

Please let me know the outcome after completing these steps.

I appreciate your patience as we work to resolve this issue.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 18:37:34 GMT

We are uncomfortable doing all of this. We are going to wait and work with our internet technician. Right now our system is working although we don’t know why and don’t want to cause further complications.

Do any of the pictures/lights indicate any problems to you? We were expecting more of a software or data input. Do these systems automatically pick up the new network? We are uncomfortable doing this over email and do not want to cause further complications. Way too many connections on those boxes. Very disappointing that I can’t see what network it’s connected to.

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 18:54:51 GMT

Hi @SteveL

Thank you for your response, and I apologize for any inconvenience you may be experiencing.

- I would like to confirm that the status indicators on the RUCKUS Access Points and the RUCKUS ICX-7150-C12P Switch indicate that they are operating normally.

- Typically, even when the Internet Service Provider (ISP) or cabling has been changed, you should still be able to see the previous Wi-Fi network.

At this point, we need to proceed with the necessary troubleshooting steps. I am here to assist you with this process.

Please note that effective November 2022, RUCKUS Support for Lennar Homes customers will no longer be provided via phone, email, or remote sessions. Support will be conducted exclusively through this community forum, which operates on a best-effort basis.

If you have any questions or require further clarification, please do not hesitate to reach out.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 19:07:26 GMT

I guess what I’m asking is does the ruckus automatically pick up the new network? If I did proceed where would I see the network listed. Do I need to sign into the ruckus app?

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 19:13:05 GMT

Hi @SteveL,

Thank you for your response.

Yes the RUCKUS system will automatically connect to the new ISP internet connection.

The RUCKUS Unleashed app is designed for managing Access Points and WLAN. For more information, please refer to the following video: RUCKUS Unleashed Overview.

Thank you once again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

SteveL — Thu, 31 Oct 2024 20:00:29 GMT

I tried to get into the UNLEASHED APP with the Admin/Lennar credentials and it says “you are not connected to unleash network go to settings”

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Thu, 31 Oct 2024 20:31:04 GMT

Hi @SteveL

Thank you for the information you shared.

This is a known issue when your RUCKUS Unleashed Access Points are on an older version which doesn’t let you log into the Unleashed application.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Mon, 04 Nov 2024 12:25:02 GMT

Hi @SteveL

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Wed, 06 Nov 2024 12:16:53 GMT

Hi @SteveL

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus R320 New Fiber Optic Network

Imran_ruckus — Fri, 08 Nov 2024 12:11:20 GMT

Hi @SteveL

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community