topic Re: RUCKUS not sending signal in RUCKUS Support for Lennar Homes

RUCKUS not sending signal

tucci925 — Mon, 28 Oct 2024 08:45:26 GMT

the Ruckas box does not appear to be working. The smaller box mounted on my ceiling has 2 green lights, 1 not lite and 2 orange lights. I have tried resetting the unit by unplugging it and then plugging in again but I get the same results. I think I need a new main box

Re: RUCKUS not sending signal

Imran_ruckus — Mon, 28 Oct 2024 13:44:53 GMT

Hi @tucci925

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

tucci925 — Mon, 28 Oct 2024 16:32:44 GMT

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?

RESPONSE: NOT SURE IT EVER WAS WORKING

2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the

RESPONSE 2 GREEN, 1 NOT LITE 2 AMBER (PHOTO ATTACHED

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

RESPONSE YES

4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.switch ports.

RESPONSE: PHOTO ATTACHED

**I DO NOT SEE THE ICON TO ADD PHOTOS**

Re: RUCKUS not sending signal

Imran_ruckus — Mon, 28 Oct 2024 16:41:30 GMT

Hi @tucci925

Thank you for your response and the information provided.

However, it seems the requested pictures were not attached.

Kindly upload them at your earliest convenience. You can refer to my previous post for guidance on how to attach the images, as detailed at the end.

Thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

tucci925 — Mon, 28 Oct 2024 22:16:01 GMT

ROCKUS MAIN BOXi uploaded 2 pictures for you

Re: RUCKUS not sending signal

Imran_ruckus — Tue, 29 Oct 2024 12:38:28 GMT

Hi @tucci925

Thank you for your response and the information provided.

It appears that the photos of the RUCKUS Access Points located on the ceiling haven’t been uploaded. Could you please upload those at your earliest convenience?

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

tucci925 — Tue, 29 Oct 2024 16:11:06 GMT

ceiling box

Re: RUCKUS not sending signal

Imran_ruckus — Tue, 29 Oct 2024 16:58:41 GMT

Hi @tucci925

Thank you for your recent correspondence and update.

As per the light status of the RUCKUS ICX-7150-C12P Switch and Access Point, they are in the normal state.

However, we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

tucci925 — Wed, 30 Oct 2024 16:07:22 GMT

I thought all the lights were to be green? thats what my neighbors have all green lights. mine are not. but I will follow your instructions later today.

Re: RUCKUS not sending signal

Imran_ruckus — Wed, 30 Oct 2024 17:56:43 GMT

Hello @tucci925

Greetings!

Thank you for your response and the update.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Even when the light status appears normal and it's not working as expected, the next step will be to review the switch configuration using specific commands. Please provide the command outputs at your convenience so that I can assist you further.

If you have any questions, please don’t hesitate to reach out.

Thank you again for your patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

Imran_ruckus — Fri, 01 Nov 2024 12:11:31 GMT

Hi @tucci925

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

Imran_ruckus — Mon, 04 Nov 2024 12:22:05 GMT

Hi @tucci925

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

Imran_ruckus — Wed, 06 Nov 2024 12:10:25 GMT

Hi @tucci925

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS not sending signal

tucci925 — Tue, 12 Nov 2024 22:11:25 GMT

sorry fr the delay. I have tried several times to do as you asked but I am getting nowhere. Please remember I am not a tech and I do not understand I am a senior citizen and not tech savvy. So where do we go fron here