topic Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart. in RUCKUS Support for Lennar Homes

Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 15:50:13 GMT

Switch is an icx 7150-c12p. at the moment no port is providing POE. I have to use an injector to have the Ruckus AP working. I have to restart the switch a lot for maybe a port or 2 to work. Things are working slow as well.

I have things connected to 9 of the ports and only 4 are showing up. Switch says POE is ok but it is not. Temperature is ok. Please see output from switch below. Please let me know what we can do to replace. This switch is broken.

telnet@ICX7150-C12 Switch# show chassis
The stack unit 1 chassis info:

Power supply 1 (AC - PoE) present, status ok

Fanless model

Slot 1 Current Temperature: 70.5 deg-C (Sensor 1), 10.0 deg-C (Sensor 2), 57.2 deg-C (Sensor 3), 52.8 deg-C (Sensor 4)
Slot 2 Current Temperature: NA
Slot 3 Current Temperature: NA
Warning level.......: 100.0 deg-C
Shutdown level......: 109.0 deg-C
Boot Prom MAC : d4c1.9e1e.783b
Management MAC: d4c1.9e1e.783b

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Down None None None None No 1 0 d4c1.9e1e.783b
1/1/2 Down None None None None No 1 0 d4c1.9e1e.783c
1/1/3 Down None None None None No 1 0 d4c1.9e1e.783d
1/1/4 Down None None None None No 1 0 d4c1.9e1e.783e
1/1/5 Down None None None None No 1 0 d4c1.9e1e.783f
1/1/6 Down None None None None No 1 0 d4c1.9e1e.7840
1/1/7 Down None None None None No 1 0 d4c1.9e1e.7841
1/1/8 Up Forward Full 1G None No 1 0 d4c1.9e1e.7842
1/1/9 Up Forward Full 1G None No 1 0 d4c1.9e1e.7843
1/1/10 Down None None None None No 1 0 d4c1.9e1e.7844
1/1/11 Up Forward Full 1G None No 1 0 d4c1.9e1e.7845
1/1/12 Up Forward Full 100M None No 1 0 d4c1.9e1e.7846
1/2/1 Down None None None None No 1 0 d4c1.9e1e.7848
1/2/2 Down None None None None No 1 0 d4c1.9e1e.7849
1/3/1 Down None None None None No 1 0 d4c1.9e1e.784a
1/3/2 Down None None None None No 1 0 d4c1.9e1e.784b
mgmt1 Down None None None None No None 0 d4c1.9e1e.783b

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 16:06:54 GMT

Hi @ramirezcrisaf
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:08:03 GMT

yes is a Lennar Home Ruckus setup

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:11:43 GMT

Thank you for responding so quick. I work from home and this issue seems to be getting worse as time goes one. POE ports have been going down one by one. At this time none are working. My doorbell and access point and other devices are down because of this.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 16:13:34 GMT

Hi @ramirezcrisaf

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

In the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share all the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:21:24 GMT

telnet@ICX7150-C12 Switch#show ip address
IP Address Type Lease Time
192.168.1.92 Dynamic 84188

Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 11 day(s) 34 minute(s) 33 second(s)
The system started at 11:40:57 GMT+00 Fri Aug 23 2024

The system : started=cold start

telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3212P0SH
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 11 day(s) 34 minute(s) 56 second(s)
--More--, next page: Space, next line: Return key, quit: Control-c

telnet@ICX7150-C12 Switch# show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211 (SPS08061a.bin)
Compressed Sec Code size = 28314668, Version:08.0.61aT213 (SPR08061a.bin)
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1311776768

telnet@ICX7150-C12 Switch#show interface brief

telnet@ICX7150-C12 Switch# show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 108600 mWatts.

Power Allocations: Requests Honored 9 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/2 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/3 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/4 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/5 On Off 0 15400 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 main supply voltage low
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 15400

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

--More--, next page: Space, next line: Return key, quit: Control-c^C
telnet@ICX7150-C12 Switch#show ip address
IP Address Type Lease Time
192.168.1.92 Dynamic 84188
telnet@ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.3 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts
PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
Version
----------------
01.8.7 Build 021

Hardware
Version
----------------
V2R2

Cumulative Port State Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports #Ports #Ports #Ports #Ports
Admin-On Admin-Off Oper-On Oper-Off Off-Denied Off-No-PD Off-Fault
-------------------------------------------------------------------------
6 6 0 12 0 2 5

Cumulative Port Power Data:
+++++++++++++++++++++++++++

#Ports #Ports #Ports Power Power
Pri: 1 Pri: 2 Pri: 3 Consumption Allocation
-----------------------------------------------
0 0 6 0.000 W 15.400 W

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 16:40:47 GMT

Hi @ramirezcrisaf

Thank you for your response and the provided update.

Based on the commands you shared, it appears that your RUCKUS ICX-7150-C12P Switch is running an outdated non-UFI 08061a version, which is likely causing the issues you are experiencing.

I recommend upgrading the switch to the recommended version. For detailed instructions on the upgrade process, please refer to the following RUCKUS Lennar Knowledge Base article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-upgrade-RUCKUS-ICX-7150-C12P-from-Non-Unified-Forwarding/ta-p/71353

Since you have access to the CLI, I suggest following the 2nd upgrade option outlined in the article.

Please proceed with the upgrade and let me know if you encounter any difficulties during the process.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:43:35 GMT

I just warm restarted the switch and took 1 cable outa and connected using an injector to power the device connected to the switch. Now you can see more ports up.

1/1/2 Up Forward Full 100M None No 1 0 d4c1.9e1e.783c
1/1/3 Down None None None None No 1 0 d4c1.9e1e.783d
1/1/4 Down None None None None No 1 0 d4c1.9e1e.783e
1/1/5 Up Forward Full 100M None No 1 0 d4c1.9e1e.783f
1/1/6 Down None None None None No 1 0 d4c1.9e1e.7840
1/1/7 Down None None None None No 1 0 d4c1.9e1e.7841
1/1/8 Up Forward Full 1G None No 1 0 d4c1.9e1e.7842
1/1/9 Down None None None None No 1 0 d4c1.9e1e.7843
1/1/10 Up Forward Full 100M None No 1 0 d4c1.9e1e.7844
1/1/11 Up Forward Full 1G None No 1 0 d4c1.9e1e.7845
1/1/12 Up Forward Full 100M None No 1 0 d4c1.9e1e.7846
1/2/1 Down None None None None No 1 0 d4c1.9e1e.7848
1/2/2 Down None None None None No 1 0 d4c1.9e1e.7849
1/3/1 Down None None None None No 1 0 d4c1.9e1e.784a
1/3/2 Down None None None None No 1 0 d4c1.9e1e.784b
mgmt1 Down None None None None No None 0 d4c1.9e1e.783b
telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 77800 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 On On 3200 15400 802.3af Class 3 3 n/a
1/1/2 On On 2500 15400 802.3af n/a 3 n/a
1/1/3 On Off 0 0 n/a n/a 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On On 2200 15400 802.3af n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:50:21 GMT

Well, that outdated firmware maybe an issue, but that doesn't change the fact that multiple ports when I connect POE devices do not power up. Also, per the output I sent before it says low voltage. This looks more like a hardware issue.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 16:52:08 GMT

Hi @ramirezcrisaf

Thank you for the response and the information.

Please upgrade your Switch as described in my previous post. Please note that these issues usually may be due to an older version.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 16:58:05 GMT

I just tried all ports with a known good POE device. Ports 7,8,9,10,11,12 did not power on the device. All other ports did power on the device.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 17:04:57 GMT

Hi @ramirezcrisaf

Thank you for the response and the update.

Yes, you can enable the Switch ports back by executing the below commands.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Please be advised that you may encounter this issue again if you continue using the older version. We recommend upgrading your Switch to the latest version to resolve the problem.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 17:12:39 GMT

Thank you, The ports are working now. I am in the process of doing the update.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 17:27:45 GMT

Hi @ramirezcrisaf

Thank you for the update.

Please let me know if you need any help during the upgrade process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 17:28:33 GMT

The instructions are crossed. In one part says to download 08095g but then explains to work on 08095h. Am i supposed to do g or h?

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Tue, 03 Sep 2024 17:49:47 GMT

Hi @ramirezcrisaf

Thank you for your response.

As a note I have updated the article to reflect this change as. Please use 08095g instead of 08095h.

If you have any questions or need further clarification, please do not hesitate to reach out.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 23:06:04 GMT

switch is completely dead now, after updating.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 23:22:11 GMT

Is back on after hard reset but is not taking in new firmware. I would like to try using GUI but I am not able to login

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

ramirezcrisaf — Tue, 03 Sep 2024 23:49:09 GMT

I was able to create a new user and configure switch to allow web access. Will try to update on GUI.

Re: Switch icx 7150-c12p is not powering POE, running slow, have to constantly restart.

Imran_ruckus — Wed, 04 Sep 2024 12:32:35 GMT

Hi @ramirezcrisaf

I hope this message finds you well.

Thank you for your response and the update.

Could you please provide the current status of the RUCKUS ICX-7150-C12P switch upgrade? Additionally, if you encountered any errors during the upgrade process using the CLI (Option 2 as outlined in the article), could you kindly share a screenshot of the error?

I appreciate your assistance with these queries. Please let me know if you need any further information.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community