topic Re: Lennar home switch hard reset but don’t have log in access in RUCKUS Support for Lennar Homes

Lennar home switch hard reset but don’t have log in access

civanders — Thu, 24 Oct 2024 21:19:45 GMT

Hi, we have a Lennar home and Ruckus Switch. We have done a hard reset but cannot log onto the unleashed app or web browser to be able to update our switch and our AP extenders. We were never given a master or default password and I have tried every combination found on the forum. I am stumped. I took down the switch to see if the default password:login was on the back but it is not. It is not in any of our paperwork. The switch and the extenders 510’s show up on the Netgear Nighthawk app and I see the ip addresses but when I try to log in…I don’t have the credentials needed. I don’t believe that a password recovery was set up as the system was already set up when we moved in. HELP!

Re: Lennar home switch hard reset but don’t have log in access

pinky_ruckus — Thu, 24 Oct 2024 22:47:17 GMT

Hello @civanders ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you have tried logging into the AP login page using the default credentials. However, the default credentials did not work.

Could you please help us with pictures of your ICX-7150-C12P Switch showing the cable connections to the Switch ports

Also, the light status of the Access points

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Fri, 25 Oct 2024 00:00:02 GMT

Hi Pinky, Thank you for the quick response!

here are the pictures:

Re: Lennar home switch hard reset but don’t have log in access

pinky_ruckus — Fri, 25 Oct 2024 13:39:27 GMT

Hello @civanders ,
Thank you for sharing the pictures.
As per the response shared, I could understand that you need assistance in knowing the username and password for the RUCKUS device setup.
Could you please let me know if you are looking for the credentials for Wi-Fi via RUCKUS Access Points and Switch or the RUCKUS Unleashed system?
Please confirm and let me know so that I could assist you in a better way.
Thank you for your patience and understanding.

Regards,
Pinky Rajendran
RUCKUS Lennar Home Community

Re: Lennar home switch hard reset but don’t have log in access

civanders — Sat, 26 Oct 2024 18:52:01 GMT

At this point either way.
Yesterday I did manage to log into the unleashed website using Google sign in. I was able to log into but no system showed up in the app. Due to me resetting it to factory? I assume so. I am not able to find the config me to set up are switch again. The back of the ruckus switch has nothing but the image attached.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Sat, 26 Oct 2024 18:52:43 GMT

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Mon, 28 Oct 2024 19:52:47 GMT

Hi @civanders

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application on your Smartphone.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to upgrade the RUCKUS Unleashed Access Points.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Once you are able to log into the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help articles and upgrade your RUCKUS Unleashed Access Points to the suggested version.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Wed, 30 Oct 2024 12:02:27 GMT

Hi @civanders

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar home switch hard reset but don’t have log in access

civanders — Thu, 31 Oct 2024 00:06:05 GMT

Hi Imran,

Thank you for inquiring on my progress. Unfortunately none of the user and password combinations worked. I cannot log into the switch or extenders with anything.

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Thu, 31 Oct 2024 12:28:17 GMT

Hi @civanders

Greetings!!!

Thank you for the response and the update.

As you mentioned previously, 'I did manage to log into the unleashed website using Google sign in. I was able to log into but no system showed up in the app'

Could you please confirm, if you can login still with this option on RUCKUS Unleashed system on a web browser?

Please confirm.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Mon, 04 Nov 2024 12:21:08 GMT

Hi @civanders

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar home switch hard reset but don’t have log in access

civanders — Mon, 04 Nov 2024 17:39:58 GMT

I can’t log into the ruckus through web browser anymore. On the Unleashed app I can only login through my gmail social media when I am in my regular WiFi. No system shows up and when I try to add the switch or manage my network, I get the message that I am not logged into the Ruckus WiFi. Of course I am not, it does not show up in my WiFi as I reset the switch psychically to factory settings. Since I don’t have a “master” password or user name, I cannot do anything. None of the user and admin combos that you’ve given me or the ones I have found and tried on this forum works. There is no sticker on my date housing box nor anywhere on the actual switch. We were never provided any user names or passwords when we bought the house in 2018. It is nowhere in any documentation or boxes or anything. I cannot add the switch nor activate the r510 access points to our Internet or WiFi nor can we upgrade any firmware. None of them are connected. Nothing. We have our ring cameras and Kevo (which has never worked), Casey’s, Lutron, Poe switch and any thing else connected to the Rickus switch but they don’t work. I connected the amcrest poe to my router and I also have the ruckus switch connected to the router but nothing. I tried connecting the switch directly to our modem to no avail. I tried using usb to type that connects to my iPhone as well as tried connecting the switch to my MacBook and nothing.
I don’t know what else to do. My husband is over me seeing me try and try.

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Mon, 04 Nov 2024 19:15:52 GMT

Hi @civanders

Greetings!

Thank you for your response and the detailed information.

Please let me know, how many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

If you require any assistance during the process, please don't hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar home switch hard reset but don’t have log in access

civanders — Tue, 05 Nov 2024 04:23:01 GMT

Thank you for helping me. I appreciate it.
we have 2 access points 510’s (one downstairs and one upstairs. I will provide images tomorrow. Thank you and goodnight.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Tue, 05 Nov 2024 04:54:45 GMT

Imran,

Here are the images for the r510 apps. Thank you again for all your help.

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Tue, 05 Nov 2024 12:12:50 GMT

Hi @civanders

Greetings!!!

Thank you for the response and the information.

From the pictures you shared, the RUCKUS Switch and Access Points lights are in a normal state.

Once again, please try using the default username and passwords combinations provided below.

If that doesn’t work, the next step is to factory reset the Access Points. Please refer to the mentioned RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you are stuck at any point during this process or if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Tue, 05 Nov 2024 16:45:09 GMT

I’m in the access points! What is the latest firmware?

Re: Lennar home switch hard reset but don’t have log in access

Imran_ruckus — Tue, 05 Nov 2024 16:49:44 GMT

Hi @civanders

Greetings!!!

Thank you for the response and the update.

For the RUCKUS Access Points upgrade process, please refer to the RUCKUS Lennar Knowledge Base article shared in one of my previous posts.

Please let me know if you are stuck at any point during the process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Tue, 05 Nov 2024 17:40:10 GMT

I’ve upgraded the aps! Thank you so much!

now for the switch. I can’t access the switch because I have no credentials. I don’t know what the default user and password combo is to add it.

Re: Lennar home switch hard reset but don’t have log in access

civanders — Tue, 05 Nov 2024 18:05:33 GMT

Me again, I have tried all the admin and password combos for the switch and I have factory reset it.