topic Ceiling unit lit red in secondary bedroom in RUCKUS Support for Lennar Homes

Ceiling unit lit red in secondary bedroom

Paddybc81 — Thu, 24 Oct 2024 21:02:07 GMT

Hi all. FR ceiling module is all green. Noticed last week the ceiling module was red lit at ‘power’. Unplugged the main ruckus box, waited 5 minutes and the FR rebooted and secondary bedroom started to reboot with 2 green lites then went red. Any suggestions ? Also, I see a reset button inside - worth trying ? And, my unit is only 8” from wall - how do you get the cover off the ceiling unit to see ?

TIA.

Re: Ceiling unit lit red in secondary bedroom

Paddybc81 — Thu, 24 Oct 2024 21:04:57 GMT

Clarification: ceiling module in secondary bedroom was red lit and remains red lit after unplugging.

Re: Ceiling unit lit red in secondary bedroom

pinky_ruckus — Thu, 24 Oct 2024 21:38:11 GMT

Hello @Paddybc81 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Power lights on the Access point turns red.

Could you please unplug the ethernet cable of the Access Point with the Red PWR light and plug it into any 1 in-12 ports (as highlighted in the below screenshot) of the RUCKUS ICX-7150-C12P Switch?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ceiling unit lit red in secondary bedroom

pinky_ruckus — Tue, 29 Oct 2024 13:52:09 GMT

Hello @Paddybc81 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ceiling unit lit red in secondary bedroom

pinky_ruckus — Thu, 31 Oct 2024 14:23:29 GMT

Hello @Paddybc81,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ceiling unit lit red in secondary bedroom

pinky_ruckus — Tue, 05 Nov 2024 20:20:36 GMT

Hi @Paddybc81,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community