topic Switch Issues after Power Outage in RUCKUS Support for Lennar Homes

Switch Issues after Power Outage

isaaccloos — Thu, 24 Oct 2024 01:04:03 GMT

Hello,

I see similar posts regarding the switch getting stuck in routing mode after a power outage. I suspect that was my issue. I've disconnected and been using the ISP router, but the service is still not as good, so I am trying to actually figure out the issue. I was looking through the knowledge base and have not been able to get the IP address or PuTTY to work as detailed in the guides.

When I scan, two Ruckus IPs come up. I have a Switch and 2 WAPs, but only two IPs show up. One pulls up the WAP page as the Guide indicates. The other states that the IP address refused to connect. So I am not able to verify that address and when I try that address, it doesn't connect in PuTTY, so I have been unable to access the CLI I tried a factory reset of the Switch, but that did not resolve my issue.

Re: Switch Issues after Power Outage

Imran_ruckus — Thu, 24 Oct 2024 12:11:47 GMT

Hi @isaaccloos

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering a Routing Code issue on your RUCKUS ICX-7150-C12P Switch.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Could you please share a FULL screenshot of the IP Scan results?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports. (Refer the highlighted screenshot below)

3. The IP address by which you are getting the ‘connection refused’ error, use the same IP Address and try to access CLI using the Telnet option and check if you can access. (Refer to the below screenshot)

Telnet – Port 23 (If SSH doesn’t work)

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Please help with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

isaaccloos — Sat, 26 Oct 2024 16:34:02 GMT

1. 192.168.0.15 results in the Access Point page in the Guide document. 192.168.0.11 does not connect.

2. Cable from Modem to Switch is in 1 (White). 2 and 3 (Blue) are the Access points. 5 (Yellow) is a hardwire direct to my laptop.

4. I get the below error when I try to access via Telnet.

Re: Switch Issues after Power Outage

Imran_ruckus — Mon, 28 Oct 2024 14:39:25 GMT

Hi @isaaccloos

Greetings!!!

Thank you for the response and the update.

Please try with another RUCKUS IP address from your IP Scan list. That is 192.168.0.15

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Once you confirm the Switch IP address, try logging into the dashboard and confirm. Additionally once you can try SSH option to log into the CLI.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch Issues after Power Outage

isaaccloos — Tue, 29 Oct 2024 03:39:28 GMT

I cannot get the dashboard shown under either IP address. It seems to have switched though, as 192.168.0.11 now gives me the Access Point dashboard. This was not the case last time I tried. However, neither of the IP addresses will connect to the CLI via Telnet login. My wife and I have to work during the day, so I have had to connect the internet to our other router during the day and reconnect to the switch to try to work on this problem in the evening.

Re: Switch Issues after Power Outage

Imran_ruckus — Tue, 29 Oct 2024 12:21:56 GMT

Hi @isaaccloos

Greetings!!!

Thank you for the response and the update.

Please try to reboot (unplug and plug into the power outlet) and try IP Scan once again to check if any new IP address gets assigned to the Switch.

If you are still unable to get the IP address of the Switch, please try getting console access to the Switch and help me with the command outputs I shared previously.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard OR Console cable Rj45 to USB (Any one cable- please refer the guide)

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Please confirm if you can log into the console CLI after performing the above steps.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch Issues after Power Outage

isaaccloos — Thu, 31 Oct 2024 04:07:33 GMT

I downloaded the driver and confirmed the correct port, but I am not getting a prompt when I open up the CLI. It asked me for login info. I tried to use the info in the default passwords guide, but it would not allow me to enter a password.

Re: Switch Issues after Power Outage

Imran_ruckus — Thu, 31 Oct 2024 12:21:34 GMT

Hi @isaaccloos

Greetings!!!

Thank you for the response and the update.

Once again please try the below mentioned default credentials.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If that doesn't work, the next step is to recover the username password.

While you have the laptop connected to the Switch with a console USB cable and the CLI screen up it asking a username/password, reboot (unplug and plug from the power outlet), and follow the video below.

https://www.youtube.com/watch?v=0ynKwSTpd_A

Once you have successfully recovered the switch password, use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch Issues after Power Outage

Imran_ruckus — Mon, 04 Nov 2024 12:19:38 GMT

Hi @isaaccloos

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

Imran_ruckus — Wed, 06 Nov 2024 12:08:41 GMT

Hi @isaaccloos

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

isaaccloos — Wed, 06 Nov 2024 12:31:49 GMT

I apologize for the delay. I am traveling for work and have not had the opportunity to try any of the most recent suggestions. I will try to implement and get back to you as soon as possible. I appreciate your diligent efforts.

Re: Switch Issues after Power Outage

Imran_ruckus — Wed, 06 Nov 2024 12:36:47 GMT

Hi @isaaccloos

Thank you for your response and the update.

Please let me know once you are back and have had the opportunity to try the recommended steps. If those do not resolve the issue, I am more than happy to assist you further in any way I can.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

Imran_ruckus — Mon, 11 Nov 2024 12:32:13 GMT

Hi @isaaccloos

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

Imran_ruckus — Wed, 13 Nov 2024 12:04:22 GMT

Hi @isaaccloos

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch Issues after Power Outage

isaaccloos — Fri, 15 Nov 2024 06:31:20 GMT

Hello, We have had a lot of personal things come up recently that we are dealing with. I will get back to this when I am able. Thank you.

Re: Switch Issues after Power Outage

Imran_ruckus — Fri, 15 Nov 2024 12:03:48 GMT

Hi @isaaccloos

Thank you for your response and the update.

Please let me know once you are back and have had the opportunity to try the recommended steps. If those do not resolve the issue, I am more than happy to assist you further in any way I can.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community