topic Re: new home owner in RUCKUS Support for Lennar Homes

new home owner

wholes — Tue, 22 Oct 2024 23:45:17 GMT

I do not know the password or username. however, I was able to figure out the IP address. Im having trouble factory resetting the ruckus so that configure.me show up but its doesn't.

1st attempt, I try to reset by having internet cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

2nd attempt. I try to reset by having internet cable plugged into one of the 12 AP and one of the other cables (2 total) and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

3rd attempt. I try to reset by having one of the blue cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

All the attempt the flights just continue to blink non stop

Re: new home owner

pinky_ruckus — Wed, 23 Oct 2024 14:41:29 GMT

Hello @wholes ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus setup is not working and tried to perform reset 3 times.

Also, I understand that you are a new home owner and trying to setup the devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Also, please share the light status of your Access points as well as mentioned in the below picture:

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: new home owner

wholes — Wed, 23 Oct 2024 14:58:14 GMT

I actually got it to working last night. I guess the ruckus that is connected to the panel was already reset but I’m was thinking because I saw the pervious homeowner user name signal it wasn’t reset. However, i had to reset the access point (machine things) that are in the ceiling. I Was able to reset them (1 and 2) and now they are sending out signal n internet which gave me the configure signal and I was able to unleash. However, I’m not able to manage them once they are setup. When I do a scan ip on my computer they don’t show ip. I not sure if I unleashed them correctly bc they are sending out my username with internet but I just can’t manage them. The lights are pwr, Clt (steady green) n light on air and amber 2.5 and 5 (unless I connect and 5 is green)

Re: new home owner

pinky_ruckus — Wed, 23 Oct 2024 16:30:35 GMT

Hello @wholes ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application and manage them. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: new home owner

wholes — Wed, 23 Oct 2024 17:22:14 GMT

I went to that link you just provided but the YouTube doesn't explain how to get to that link. I'm guessing unleashed.ruckuswireless by just reading the tab. Mybe updated the video and have the links attach to them. anyways, that link does not work. How do I get to the link where the video start where the guy is managing his AP stuff

Re: new home owner

pinky_ruckus — Wed, 23 Oct 2024 18:01:54 GMT

Hello @wholes ,

Thank you for the response.

I understand that you need assistance in performing the Upgrade on the Access points to the recommended version.

Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ?

If link doesn't work, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you login to the AP using the browser, you may follow the steps from the video and upgrade the Access points.

Once the upgrade is completed, you may login to the Unleashed app and manage the network using the app.

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: new home owner

wholes — Thu, 24 Oct 2024 20:18:28 GMT

I followed the steps and was able to update the upstair AP but unable to log in to the 1st floor AP even tho its giving out wifi with internet.

They were both red before but the the upstairs changed to green randomly. therefore, when I went to 192.168.1.86 it does not work.

192.168.1.87 works and I was able to update it but its only showing

Re: new home owner

pinky_ruckus — Thu, 24 Oct 2024 21:01:36 GMT

Hello @wholes,

Thank you for the response.

I understand that you have upgraded the upstairs AP to the recommended version.

Could you please confirm if the upgrade was performed on the first floor AP too?

The upgrade should be performed on all the APs in the network and all the APs should be in the same version

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: new home owner

wholes — Thu, 24 Oct 2024 21:04:21 GMT

I can't seem to access the downstairs AP when I put the ip on the search bar.

Re: new home owner

wholes — Thu, 24 Oct 2024 21:04:56 GMT

therefore, the downstairs is not updated and the up stairs is

Re: new home owner

wholes — Thu, 24 Oct 2024 21:21:36 GMT

Actually. they both work. I guess if you update one. the other one works you just have to reset the other one that hasn't updated and it magically configures by it self bc the cables are connected all together. I can access both of them online and thur the app.

Re: new home owner

pinky_ruckus — Thu, 24 Oct 2024 21:47:04 GMT

Hello @wholes ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to upgrade the APs and is able to login to the app

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.