topic Re: R550 not connecting to Internet in RUCKUS Support for Lennar Homes

R550 not connecting to Internet

Len — Sat, 19 Oct 2024 12:18:21 GMT

My R550 worked fine then just stoped connecting to the Internet. It’s done this before but eventually comes back on. This time it has been out for a couple days

Re: R550 not connecting to Internet

Imran_ruckus — Mon, 21 Oct 2024 13:21:25 GMT

Hi @Len

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity from the RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R550 not connecting to Internet

Imran_ruckus — Wed, 23 Oct 2024 12:22:44 GMT

Hi @Len

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R550 not connecting to Internet

Len — Wed, 23 Oct 2024 21:01:54 GMT

All is working well. It was a bad switch issue where both the ports for both Ruckus WiFi’s quit, the rest of the switch ports worked fine. Once I was able to log in the DNS was showing an internal IP and the Internet was showing Not Connected, move to new ports and all is working fine now.

Re: R550 not connecting to Internet

Imran_ruckus — Thu, 24 Oct 2024 12:14:10 GMT

Hi @Len

Greetings!!!

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.