topic Re: RUCKUS R510 Access Point (AP) keep dropping or Not working in RUCKUS Support for Lennar Homes

RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Tue, 22 Oct 2024 18:14:46 GMT

I have a three-story house with a RUCKUS R510 Access Point (AP) on each floor. However, the internet connection on the second and third floors drops every 5 to 10 minutes. In the basement, the 5G and 2.4G indicator lights are amber. I've tried all the community suggestions, but nothing seems to work.

On the other side, my internet is working without any issue with the internet provider modem/router. Please help fix this issue ASAP as it is highly affecting my daily work productivity.

Thanks

Vgnesh A

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Tue, 22 Oct 2024 20:21:27 GMT

Hi @vasokan21,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS Access points keeps dropping.

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Could you please let me know the light status on all the the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Tue, 22 Oct 2024 20:57:19 GMT

Hi,

Thanks for your quick response. below find my update below,

1) There is no power outage.

2) I have attached the photos that i can take it in best possible condition.

Thanks
Vignesh A

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Tue, 22 Oct 2024 21:37:29 GMT

Hello @vasokan21 ,

Greetings!

Thank you for sharing the response.

From the response you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Tue, 22 Oct 2024 22:36:28 GMT

Let me try the steps and get back to you.

Thanks

Vignesh A

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Wed, 23 Oct 2024 13:50:02 GMT

Hello @vasokan21 ,

Thank you for the response.

Please update us once you have followed the steps in the article.

Kindly let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Tue, 29 Oct 2024 21:41:34 GMT

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Fri, 01 Nov 2024 14:09:04 GMT

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Mon, 04 Nov 2024 17:11:32 GMT

Hi the first step did not work. The second step below seems very complicated, I want Ruckus to perform this and resolve the issue.

"IF THE RESET WITH A PAPER CLIP EXPLAINED DOESN’T WORK, We need to perform the Software recovery process in the second solution"

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Tue, 05 Nov 2024 14:15:02 GMT

Hello @vasokan21 ,

Thank you for the response.

As you mentioned that you have performed reset on the Switch, could you please confirm if you have performed reset multiple times?

If then, the only option left is software recovery.

We need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need to re-install the image to boot up properly.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.( reset process and software recovery is explained in this article)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps mentioned in the article and mention the point where you are getting stuck. If you could share screenshot, we could look into the matter and assist you accordingly.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Mon, 11 Nov 2024 20:29:36 GMT

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Tue, 12 Nov 2024 23:04:39 GMT

HI,

As per the instruction OPTION 1 - tried several times and it did not work.

OPTION 2 - I have MAC BOOK PRO and trying to install the VCP OSX driver and it is stuck in the installing step. Attached the same for your reference. I am wondering why it has to be complicated? What if i do not know anything about technology? RUCKUS comes with life time warranty, why RUCKUS is not fixing these issues? Its just tiring and taking my entire day to debug and triage the issue.

Thanks

Vignesh A

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Wed, 13 Nov 2024 14:53:49 GMT

Hi @vasokan21 ,

Greetings!!!

Thank you for the response.

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Fri, 15 Nov 2024 13:17:44 GMT

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Mon, 18 Nov 2024 13:42:48 GMT

Hello @vasokan21 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

pinky_ruckus — Wed, 20 Nov 2024 15:42:32 GMT

Hi @vasokan21 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community