topic Re: My connection is bad on top floor of home but downstairs works perfect in RUCKUS Support for Lennar Homes

My connection is bad on top floor of home but downstairs works perfect

Jamesmcmillan33 — Mon, 21 Oct 2024 20:43:04 GMT

How to trouble shoot connection

Re: My connection is bad on top floor of home but downstairs works perfect

Imran_ruckus — Mon, 21 Oct 2024 20:46:42 GMT

Hi @Jamesmcmillan33

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi internet connectivity issues at top floor via RUCKUS Access Point.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: My connection is bad on top floor of home but downstairs works perfect

Imran_ruckus — Tue, 22 Oct 2024 14:44:07 GMT

Hi @Jamesmcmillan33

I hope this message finds you well.

To proceed further I would appreciate your help in providing the information I requested in my previous communication.

Thank you.

Best regards,
Imran Sanadi
Ruckus Lennar Home Community

Re: My connection is bad on top floor of home but downstairs works perfect

sari — Wed, 20 Nov 2024 00:19:06 GMT

you need to install a mesh network system , This system creates a unified Wi-Fi network throughout the house with several access points, ensuring homogeneous coverage on all floors.or Change the Wi-Fi channel: If the signal is disturbed, changing the Wi-Fi channel on your router can improve the signal quality.

Tutuapp

Re: My connection is bad on top floor of home but downstairs works perfect

Imran_ruckus — Wed, 23 Oct 2024 12:17:04 GMT

Hello @sari

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: My connection is bad on top floor of home but downstairs works perfect

Imran_ruckus — Thu, 24 Oct 2024 12:26:32 GMT

Hi @Jamesmcmillan33

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My connection is bad on top floor of home but downstairs works perfect

Imran_ruckus — Mon, 28 Oct 2024 16:13:26 GMT

Hi @Jamesmcmillan33

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community