topic Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image! in RUCKUS Support for Lennar Homes

ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

Kristyjk36 — Fri, 18 Oct 2024 18:06:21 GMT

After power outage, ICX 7150-C12P switch not working. PWR LED is Green solid; SYST is Amber solid. I followed the reset steps (remove power, Press reset button, apply power and wait for LEDs to flash) about 10-12 times. Each time the LEDS turn amber and flash constantly. After about 20-30 minutes it returns to show PWR LED Green solid and SYST Amber and Solid.

I connected a USB-C to USB-A cable to my laptop, downloaded the drivers and used puTTY to connect. Once connected I issued the reset command. It origially told me it was booting from the secondary partition. It gets the
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from secondary, no valid image; trying to boot from primary

Attempts to boot from Primary and gets:
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
8 ecc_errors after reading 1b48000:1b49c00
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!

From research done on your support portal this appears to be a bad kernel that requires an RMA. Therefore I'm requesting and RMA. I am a Lennar homeowner with this device.

I've already opened two support cases for this: 01847876 and 01847913 (via chat after I was told to go to the forum).

What more needs to be done to get this started?

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Fri, 18 Oct 2024 19:10:39 GMT

Hello @Kristyjk36 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working after the power outage.

Also, could see that you have tried to perform reset multiple times and getting Bad fit kernel image.

Could you please share a picture of the software recovery cable connections between Switch and laptop?

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

Kristyjk36 — Fri, 18 Oct 2024 21:53:32 GMT

I don't understand what you mean by software recovery cables. I use the USB c to USB a cable as a console connection.

Are you suggesting I try a software reload? Seems unnecessary at this point since the base kernel is corrupted. Please advise. And Please let me know if this device is even capable of being RMAd.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Tue, 22 Oct 2024 14:25:49 GMT

Hello @Kristyjk36 ,

Thank you for the response.

I would request you to please share the cable connection while performing software recovery. (Please see the below picture as reference)

May I please know if you have tried to perform software recovery and let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Thu, 24 Oct 2024 13:57:15 GMT

Hello @Kristyjk36 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

Kristyjk36 — Thu, 24 Oct 2024 15:46:32 GMT

I have not had time to set up the software reload. Keep this open. I honestly don't think it's going to work But if that's the steps you need to take in order I'll set it up and do it.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Thu, 24 Oct 2024 15:56:38 GMT

Hello @Kristyjk36 ,

Thank you for the response.

We will keep the case open until we hear back from you.

Please update us once the software recovery is completed and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Tue, 29 Oct 2024 13:51:07 GMT

Hello @Kristyjk36 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Thu, 31 Oct 2024 14:21:27 GMT

Hello @Kristyjk36,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Tue, 05 Nov 2024 14:17:42 GMT

Hi @Kristyjk36,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

Kristyjk36 — Tue, 05 Nov 2024 14:42:02 GMT

Go ahead and close this. I'm not going to waste my time trying to load software on a box that has a kernel error. It's clearly busted and should be replaced but you won't do that so just close the **bleep** case. I'm throwing this switch away.It's badly manufactured.

Re: ICX 7150-C12P: RMA Request: Bad FIT kernel image format! ERROR: can't get kernel image!

pinky_ruckus — Tue, 05 Nov 2024 15:20:43 GMT

Hello @Kristyjk36 ,

Thank you for sharing the details in a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.