topic ISP line cut and restored, now ICX 7150-c12p not working in RUCKUS Support for Lennar Homes

ISP line cut and restored, now ICX 7150-c12p not working

jason_simek — Fri, 18 Oct 2024 15:23:14 GMT

Hi, my ISP had an outage due to a line cut for 1.5 days. After restoring service my switch would no longer send power to the 2 APs. Now the SYST light is solid amber and the PWR is solid green. Modem/Router from ISP is working and currently plugged in to ethernet for internet currently, no wireless.

Steps Taken:

Power cycle all devices - No success
Reset button on ruckus switch. Hold for 10sec and release. 20x - No success
Reset button on ruckus switch. Unplug switch, press reset button and hold, plug in switch. 20x - No success
Stuck at the next step:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Lennar-ICX7150-C12-Switch-unable-to-reset-after-power-outage/m-p/66322/highlight/true#M12002
- I have an older macbookpro that I can connect to switch with ethernet cable and USB to USBC cable, but do not know how to login to console and reset switch. Please help.

Thanks!

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Fri, 18 Oct 2024 15:34:20 GMT

Hi @jason_simek

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that your RUCKUS ICX-7150-C12P Switch is stuck in boot mode with an Amber SYST LED.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As the physical reset with a paper clip is not working the only option left is to perform the Switch Software Recovery.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

We suggest using a Windows laptop for the software recovery process.

Please note, for this process, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable together as described in steps 2 & 3 in the guide link.

Please follow the process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ISP line cut and restored, now ICX 7150-c12p not working

jason_simek — Fri, 18 Oct 2024 15:54:22 GMT

What are my options as I do not have access to a PC or windows machine? I can try to attempt this on a VDI machine accessed from my Macbook, but feel that will get complicated if even possible.

Can you link to solution using a mac please.

Can I somehow access and reset with hardline ethernet connection and IP address to switch?

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Fri, 18 Oct 2024 16:04:40 GMT

Hi @jason_simek

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Tue, 22 Oct 2024 12:11:00 GMT

Hi @jason_simek

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Thu, 24 Oct 2024 12:24:51 GMT

Hi @jason_simek

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ISP line cut and restored, now ICX 7150-c12p not working

jason_simek — Thu, 24 Oct 2024 20:10:19 GMT

Could not reset. Switched to another product. No longer using ruckus. Unplugged

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Thu, 24 Oct 2024 20:13:54 GMT

Hi @jason_simek

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Mon, 28 Oct 2024 16:11:18 GMT

Hi @jason_simek

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ISP line cut and restored, now ICX 7150-c12p not working

jason_simek — Thu, 31 Oct 2024 02:09:56 GMT

It’s broken

Re: ISP line cut and restored, now ICX 7150-c12p not working

Imran_ruckus — Thu, 31 Oct 2024 12:29:43 GMT

Hi @jason_simek

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community