topic Re: Lennar ICX7150-C12 Switch unable to reset after power outage. in RUCKUS Support for Lennar Homes

Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Sat, 19 Aug 2023 17:38:51 GMT

Hi, I am unable to reset ICX7150-C12 after power outage... Lights flash amber continuously and no power goes to Access Points in home. I am unable to console connect to switch using a MAC. Requesting help here. Thank you

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Mon, 21 Aug 2023 15:58:58 GMT

Hi @Rayoub

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that you are unable to reset your RUCKUS ICX-7150-C12P Switch which is flashing amber continuously after a power outage and Access Points have no power.

As you mentioned there are amber lights flashing. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please use a Windows laptop/PC for the software recovery process as there are some issue with MAC device.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Mon, 21 Aug 2023 16:16:34 GMT

thank you Imran I will try the reset multiple times. I have done it about 5 times so far. I do not have a windows laptop available currently. is there another way to perform software recovery?

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Mon, 21 Aug 2023 17:14:20 GMT

Hi @Rayoub

Thank you for the response and the information you shared.

Using Windows Laptop would be easier for the software recovery process.

However, please try to reset the Switch as mentioned in my previous post and let us know if that works. We will proceed accordingly.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Tue, 22 Aug 2023 14:01:57 GMT

thank you Imran after about 10 resets the switch turned on and is now powering my access points.

Is there any steps I can take to prevent this from happening in the future?

Thank you.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Tue, 22 Aug 2023 15:31:12 GMT

Hi @Rayoub

Greetings!!!

Thank you for the response and the update.

Great!!! Good to know that your Switch is back to its normal behavior.

We can avoid this issue in the future by upgrading the Switch to the latest stable version.

We will check some configurations on the Switch to check your Switch's current version, please follow the below steps for the same.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Tue, 22 Aug 2023 15:55:14 GMT

hi Imran, Since I do not have a windows machine. Can I upgrade the switch using the WebUI? I already have access to it. It is saying I can upgrade to 200.9.10.4.202. Is this the latest stable firmware?

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Tue, 22 Aug 2023 16:13:56 GMT

Hi @Rayoub

Greetings!!!

Thank you for the response and the information.

I believe you are logged in to the Access Point’s Unleashed web system.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

If you can log in, please help me with the screenshot showing the below information to assist you in upgrading the Switch.

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Tue, 22 Aug 2023 16:34:45 GMT

hi Imran yes I must be in the AP dashboard. but I cannot connect to the switch dashboard.

in the AP dashboard under the Switchers tab it says the Switch is disconnected. "Unleashed system only supports ICX firmware 08.0.90 or later" "Failed to ping the Switch. Suggest checking the network"

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Tue, 22 Aug 2023 19:58:13 GMT

Hi @Rayoub

Thank you for the response and the update.

Could you please use the IP Address highlighted in the below screenshot and try to browse it on the Web browser?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Tue, 22 Aug 2023 20:45:02 GMT

Hi Imran. I have tried that specified IP address but there is no connection. It perpetually loads on the browser but does not connect. I am unable to attach photos here.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Tue, 22 Aug 2023 22:27:08 GMT

Hi @Rayoub

Thank you for the response and the information you shared.

Could you please run an IP Scan and share a screenshot of its results?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Wed, 23 Aug 2023 15:45:06 GMT

Hi Imran I do not have permission to upload photo when I try to click/drag photo to textfield here.

I ran an IP Scan and I only received IP from the "Ruckus-Unleashed [IP Address]" and no other devices.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Wed, 23 Aug 2023 16:55:23 GMT

Hi @Rayoub

Greetings!!!

Thank you for the response and the update.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Wed, 23 Aug 2023 18:00:05 GMT

The switch does not show in the IP Scan. Only the AP I believe. Below is the WebUI

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Wed, 23 Aug 2023 21:26:32 GMT

Hi @Rayoub

Thank you for the response and the information you shared.

Could you please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router once?

Once the reboot is completed, please download the LacScan application from the Apple store on your MAC device and run the IP scan, please check if there is any other IP address assigned to the Switch with the name Ruckus Wireless or Brocade Communications. Also please share the screenshot of the IP scan results.

Please check and let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Thu, 24 Aug 2023 15:49:31 GMT

Hi Imran. Here is a scan from my phone. I only see one device called Ruckus-Unleashed. All other devices are known.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Thu, 24 Aug 2023 17:23:00 GMT

Hi @Rayoub

Greetings!!!

Thank you for the response and the update.

Could you please help me with a picture of your RUCKUS ICX-7150-C12P Switch, showing the light status and the FULL Switch panel cable connections to the Switch ports? (Please refer to the below screenshot)

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Rayoub — Thu, 14 Sep 2023 23:31:21 GMT

Hi Imran. We recently received a Tmobile 5G home base station. I plugged it directly (as it is a modem and router) to the ICX switch but the switch was not repeating the connection to the AP. I turned off the switch and again am experiencing the same situation as before. I have now reset the switch over 10 times with no power going to the APs. Here is a picture of my switch lights and status.

Re: Lennar ICX7150-C12 Switch unable to reset after power outage.

Imran_ruckus — Thu, 14 Sep 2023 23:58:56 GMT

Hi @Rayoub

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working.

As I see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick