topic Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP in RUCKUS Support for Lennar Homes

R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 14:49:04 GMT

I have a Lennar Home with Ruckus. After the power outage my R510 AP has gone dark - no lights and the connection to the switch does not show any light. Other ethernet lights all blinking. I have tried to read the techincal solutions here but way above my expertise. Also, I have only Apple Mac computers so most instruntions are for PCs.

Ready to garbage the whole Ruckus system. I have tried powering off the Switch and the internet router to no avail.

Can someone please explain in simple english what to do please? Or does anyone have a phone number for a service rep to come out to the house to fix the problem? Thanks - Sid

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Tue, 15 Oct 2024 16:19:33 GMT

Hi @Beanwinker ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Access points are not turning on after the power outage.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 16:38:14 GMT

I am trying to take photos but the unit is mounted in a cabinet with all the other equipment in the Lennar system. The Switch is upside down so hard to get a photo. The only thing without a light on is the cable going to the AP in the living room. Hope this helps. - Sid

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 16:44:29 GMT

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Tue, 15 Oct 2024 16:56:49 GMT

Hello @Beanwinker ,

Greetings!!!

Thank you for the response you shared.

From the pictures you shared, the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 17:34:04 GMT

I cannot see a ip for Ruckus using the recommended scanner for Mac. See screen shot attached:

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 17:40:24 GMT

I think I found it if it is Brocade? What's the next step? thanks

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Tue, 15 Oct 2024 18:11:28 GMT

Hello @Beanwinker ,

Thank you for the response.

The Switch IP address will be referred as Brocade Communications with the IP address as 192.168.254.62.

Now, as you have the IP address of the Switch, please follow the article shared in the previous post from the second step.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Tue, 15 Oct 2024 18:36:53 GMT

Hi pinky,

It keeps saying connection refused. see screenshot. i am not a computer nerd so maybe I am making mistakes on my mac?

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Tue, 15 Oct 2024 22:29:41 GMT

Hello @Beanwinker ,

Thank you for the response.

I wanted to let you know that we are currently reviewing your case and working diligently to resolve the matter. However, it will take approximately 24 hours to gather all the necessary information and provide a comprehensive update.

We truly appreciate your patience and understanding during this time. Rest assured, we are prioritizing your case and will keep you informed of any progress.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Wed, 16 Oct 2024 14:26:41 GMT

Hello @Beanwinker ,

Greetings!

From the response you shared, I see that you were trying to connect to the terminal through ssh.

I would request you to please access the terminal through the Telnet option.

Once you open the terminal, please follow the below commands as mentioned in the below screenshot.

nc <IPAddress of the device> 23

Example: nc 192.168.254.62 23

If you can access the Command line should look like this:

????telnet@ICX7150-12P Switch>

Once we get the above prompt, we can execute the required commands as shared in the previous post check if the PoE is disabled or not.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Wed, 16 Oct 2024 18:32:29 GMT

Hi Pinky,

I did find a way to install Telnet on my Mac and followed the commands you sent. Indeed the 1 through 12 were off. I enabled them. See the attached image. Power has been restored to the AP! Thank you for your patience and support. Took awhile to get Telnet installed on an older Intel iMac instead of my Apple Silicon MacBook Pro. Really appreciate your patience.

I wanted to attach a screen shot of the Switch configuration but I cannot upload photos on to your site any more. Let me know how to share the screen shot - seemed to have worked before.

Sid

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

Beanwinker — Wed, 16 Oct 2024 18:45:28 GMT

Hi Pinky - here is the screen shot:

Re: R510 AP no power, no lights after power outage last week. WiFi working but not AP

pinky_ruckus — Wed, 16 Oct 2024 19:45:16 GMT

Hello @Beanwinker ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to enable the PoE on the Switch and the Access points are turned on now.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.