topic Re: Unleashed is down in RUCKUS Support for Lennar Homes

Unleashed is down

LetsGetIt — Sun, 13 Nov 2022 23:49:28 GMT

Can’t get switch back online nor one of two routers. I have unplugged the switch several times. Any technical support will be greatly appreciated. Thanks.

Re: Unleashed is down

Yarenis — Mon, 14 Nov 2022 16:13:50 GMT

Hi @LetsGetIt

In order to assist you better, please response the next questions:

1:Please describe the state of the ICX7150 Switch?(is powering up or not)?

2:Does this happen after a power outage or out of the blue?

3:Is the ICX7150 Switch providing power to the APs or not?

4:is the ICX7150 Switch System light yellow/orange/Amber?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Unleashed is down

LetsGetIt — Thu, 17 Nov 2022 01:29:23 GMT

It is powering up

A few times out of the blue but most recently it was a power outage

It is providing power to APs

I am seeing green light on switch and APs.

Re: Unleashed is down

Vásquez_Fer — Thu, 17 Nov 2022 13:15:18 GMT

Hi @LetsGetIt

Seems like you are presetting the routing code issue due the power outage the switch starts running the wrong code if the APs are powering up

As a solution for now you can connect to your local router via Ethernet or Wi-Fi and you are not going to have connectivity issues from there

I will leave a short Guide about the normal setup for home users:

Where the main (white) box in your cabinet is the switch (ICX 7150-12CP)

And the boxes on the ceiling are the Wireless Access Points

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

We have 2 ways to access to the Switch 1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

2-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

3-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

4-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

enable
copy flash flash secondary
boot system flash secondary yes

example:
ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary ( hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

Here are the guides more detail

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

5-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘4’

Best Regards

Fernando Vasquez

Re: Unleashed is down

LetsGetIt — Thu, 17 Nov 2022 20:33:41 GMT

My switch has been saying connecting/pending on the unleashed app. Just trying to get the switch up and going.

Re: Unleashed is down

Yarenis — Thu, 17 Nov 2022 20:50:11 GMT

Hi @LetsGetIt

The message connecting/pending, just means that the Switch is not associated to the Unleashed system for monitoring, however it is online, now if the connection is slow you need to fix the routing code issue first before adding the switch, so if in the View you have the switch showing as ICX7150-routing you need to fix that first, actually there is a possibility that after fix that issue the switch will be added by default.

1:check if the Switch is showing as ICX7150-routing, if that is the case follow up the next guide:

How to Fix Routing code issues on Lennar Home users via Web GUI.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

2:If you have fixed the routing code issue and the Switch was not added, and you are running a code 08090 or higher, follow up the next guide:

Approving a New Switch to Join Unleashed

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-30C6694A-6AEE-4DF8-9459-1AB189D415D2.html>

Note: Credentials will be required, so test all of them.

Usernames: Passwords:

admin sp-admin

super Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

For more information, follow up the next guide:

ICX Switch Management Overview

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-A887C55E-6973-4496-9413-302E8DE175AA.html

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Unleashed is down

LetsGetIt — Fri, 18 Nov 2022 03:28:05 GMT

Thank you for your patience and support. Everything is up and online now.

Re: Unleashed is down

Vásquez_Fer — Fri, 18 Nov 2022 12:07:42 GMT

Hi @LetsGetIt !

Great to hear that ! Feel free to mark the post as resolved and feel free to create a new post if you need to.

Best Regards

Fernando Vasquez