topic Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages. in RUCKUS Support for Lennar Homes

Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

Rmslead — Sat, 28 Sep 2024 17:51:04 GMT

Last weeks, we had a power outage, and ever since, our internet has been acting up. The router, modem, and incoming signal have all been checked and are functioning normally. The RUCKUS ICX-7150-C12P switch is running, but the connection quality has dropped significantly compared to what it was before. All the AP lights are green.
I’ve also tried troubleshooting steps from other posts but no luck.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Mon, 30 Sep 2024 14:19:28 GMT

Hi @Rmslead ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are facing slow speed issues after the power outage.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Wed, 02 Oct 2024 14:50:45 GMT

Hello @Rmslead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Fri, 04 Oct 2024 14:30:15 GMT

Hello @Rmslead ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

Rmslead — Sun, 06 Oct 2024 12:02:15 GMT

Hi, I’m currently on a trip overseas, and won’t be back until Oct 16. To be honest, im not that tech savvy. I moved into Lennar 3 years ago and everything is set up for me. Now that this problem I doubt I’ll be able troubleshoot the problem. Aside from reset the ruckus.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Mon, 07 Oct 2024 14:52:04 GMT

test

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Mon, 07 Oct 2024 14:54:17 GMT

Hello @Rmslead ,

Thank you for the response.

I understand that you require further assistance on fixing the issue.

We have tried to create the guides as non-technical as possible so that they are not much difficult to follow.

We request you follow the guide and proceed. Please share the screenshots of the errors (if any) or please let us know if you are stuck at any point of troubleshooting. We will help with it to proceed to resolve the issue.

Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Fri, 11 Oct 2024 13:22:37 GMT

Hello @Rmslead ,

Greetings!

Please update us once you are back on Oct 16.

Awaiting your response.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Wed, 16 Oct 2024 13:02:29 GMT

Hello @Rmslead ,

Greetings!

Please update us once you are back.

The case is still open and you may reply to this post.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Fri, 18 Oct 2024 14:07:32 GMT

Hi @Rmslead,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

Rmslead — Fri, 18 Oct 2024 16:39:21 GMT

Just got back and have a second look. This is not something I can do. Can I ask what’s the warranty on the ruckus? If I’m still in warranty I would like put in the claim. If is not I’ll just buy a different unit.

Re: Freeze internet connection RUCKUS ICX-7150-C12P switch after power outages.

pinky_ruckus — Fri, 25 Oct 2024 18:15:54 GMT

Hello @Rmslead ,

Greetings!

Based on the trouble shooting steps we followed, we are glad to know that the issue is resolved.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.