topic Re: i need help accessing the website / dashboard to make changes to my home wifi in RUCKUS Support for Lennar Homes

i need help accessing the website / dashboard to make changes to my home wifi

Ace_Zepeda — Wed, 09 Oct 2024 00:29:49 GMT

it has been a couple of years since I have made any changes to my home wifi. However, i have a need to change the password and I can't access the website to do so. i need help!

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Wed, 09 Oct 2024 12:22:33 GMT

Hi @Ace_Zepeda

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in creating/changing your Wi-Fi Password.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, please try the below steps.

Please log in to your Unleashed system using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ and create multiple Wi-Fi networks as required. Please refer to the Guide and Video below for the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to log into the RUCKUS Unleashes dashboard.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Process to change the Unleashed Wi-Fi Network Name/Password.

Select Wi-Fi Network>>Select your WLAN Network (SSID)>>Edit WLAN>>Change the password

(Please refer to the below screenshots)

For creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN-SSID/td-p/47049

Video: https://www.youtube.com/watch?v=eSl_8rs1QnU

Please check and let me know if that works or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: i need help accessing the website / dashboard to make changes to my home wifi

benstokes12 — Wed, 09 Oct 2024 12:37:08 GMT

Have you tried resetting your router to factory settings to regain access and then change the password?

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Wed, 09 Oct 2024 12:42:43 GMT

Hi @benstokes12

Thank you for your prompt response.

Please note that the password and Wi-Fi names can be easily modified by accessing the RUCKUS Unleashed Access Points management system (described in my previous post), eliminating the need for a complete factory reset.

Thank you once again for your assistance.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Fri, 11 Oct 2024 12:35:56 GMT

Hi @Ace_Zepeda

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Wed, 16 Oct 2024 12:23:19 GMT

Hi @Ace_Zepeda

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Ace_Zepeda — Wed, 16 Oct 2024 23:37:53 GMT

When I click on this link: https://unleashed.ruckuswireless.com/

I get an error and the page will not load. How do I use the master AP IP address?

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Thu, 17 Oct 2024 12:09:24 GMT

Hi @Ace_Zepeda

I hope this message finds you well.

Thank you for your prompt response and the update.

If you are not already aware of the Master AP IP Address, please use the IP Scanner application to locate it. Additionally, I encourage you to consult the self-help article from the Lennar Knowledge Base included in my previous response for further guidance on this matter.

Should you have any questions or require additional assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Ace_Zepeda — Thu, 17 Oct 2024 15:24:59 GMT

Is there someone I can call to have them walk me through this? This is all very confusing for me, but I really need to change the password to my home WiFi since I believe my wifi has been compromised.

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Thu, 17 Oct 2024 15:37:05 GMT

Hi @Ace_Zepeda

Greetings!!!

Thank you for the response.

I would like to inform you that, effective November 2022, Ruckus support for Lennar Homes customers will no longer be provided via phone, email, or remote sessions. We will exclusively offer support through this community forum, which operates on a best-effort basis.

Let me help you step-by-step:
1. Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.
2. Please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless to confirm the IP address of the Access Point.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Mon, 21 Oct 2024 12:31:59 GMT

Hi @Ace_Zepeda

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Wed, 23 Oct 2024 12:20:54 GMT

Hi @Ace_Zepeda

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: i need help accessing the website / dashboard to make changes to my home wifi

Imran_ruckus — Fri, 25 Oct 2024 12:11:56 GMT

Hi @Ace_Zepeda

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community