topic Ruckus ICX 7150-C12P not connecting to access points in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P not connecting to access points

Kgbofu — Thu, 17 Nov 2022 18:47:18 GMT

Internet provider has conformed internet signals coming to Modem. Ruckus will not transmit wireless signals. As a result, I am unable to connect to wifi. Access points are not showing power on for 5hz and 2.4hz. Please help!

Re: Ruckus ICX 7150-C12P not connecting to access points

Yarenis — Thu, 17 Nov 2022 19:02:43 GMT

Hi @Kgbofu

In order to understand your issue, please response to the next questions:

1:This modem connection was working before, because the Switch is just a device in the middle to communicate the Access Points, so will just pass traffic, there are two alternative connections in Lennar homes:

Modem>Router>Switch>Access Points

Gateway (it's a modem and router at the same time)>Switch>Access Points

This guide provides more details of the set-ups:

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

2:Are you able to see the Unleashed SSID/Wi-Fi signal?

3:Can you connect Unleashed SSID/Wi-Fi signal? And have internet connection but slow?

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus ICX 7150-C12P not connecting to access points

Kgbofu — Thu, 17 Nov 2022 20:39:51 GMT

2&3 - No

Re: Ruckus ICX 7150-C12P not connecting to access points

Yarenis — Thu, 17 Nov 2022 20:57:27 GMT

Hi @Kgbofu

Ok, so if your connection is no one if the next, your Access Point will never be online, you can provide the model of the device directly connected to the switch you called modem, so we can confirm.

Modem>Router>Switch>Access Points

Gateway (it's a modem and router at the same time)>Switch>Access Points

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus ICX 7150-C12P not connecting to access points

Kgbofu — Fri, 18 Nov 2022 01:16:29 GMT

Arris surfboardsb8200

Re: Ruckus ICX 7150-C12P not connecting to access points

Yarenis — Fri, 18 Nov 2022 16:27:41 GMT

Hi @Kgbofu

Thank you for the information, unfortunately the Arris surfboard sb8200 is a modem (image below), and does not run two important protocols, DHCP and NAT. The DHCP protocol is in chart of the IP addressing assignment, now the Switch and the AP can be configured to run DHCP, the problem is that the modem does not have NAT, which is the second protocol that we use to do the translation between the devices locally toward the internet, this is why for Lennar home set up, we use a router or gateway connected to the ICX7150 Switch, hope this information can clarify your doubt.

Note: you can buy a cheap router and connect it between the modem (Arris surfboard sb8200) and it will execute the function that we require (DHCP and NAT), now it will not be necessary to configure the wireless function in the router because for that you have the access points.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired