topic Re: R350 reset issues in RUCKUS Support for Lennar Homes

R350 reset issues

Apples234 — Sat, 05 Oct 2024 09:35:46 GMT

Our R350 was reset using the button on the back.

It is now broadcasting a Configure.Me-x network. I have connected to it via the standard IP and followed the instructions to set up. It says it was successful but just continues to broadcast Configure.Me-x and will not connect to the internet (wiping out half our house).

The other two routers in our house (same model) are working as normal and connecting to the internet via our normal network.

Can anyone advise how I get the problematic router back onto our normal network following a reset? Sorry, bit of a novice so please feel free to talk to me like a five year old!

Re: R350 reset issues

Imran_ruckus — Mon, 07 Oct 2024 12:24:57 GMT

Hi @Apples234

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues after factory resetting the RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please unplug and plug ALL the Access Points into any 1 in-12 ports (Refer to the below screenshot) and check if you see the same Wi-Fi network as from the other 2 working Access Points and are able to connect without any issues? Or check if you can see the new Wi-Fi network broadcasted from all the 3 Access Points.

I appreciate your attention to these steps and look forward to your feedback regarding the output.

Should you have any questions, please do not hesitate to reach out.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R350 reset issues

Imran_ruckus — Wed, 09 Oct 2024 12:25:53 GMT

Hi @Apples234

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R350 reset issues

Imran_ruckus — Fri, 11 Oct 2024 12:34:00 GMT

Hi @Apples234

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R350 reset issues

Imran_ruckus — Wed, 16 Oct 2024 12:19:54 GMT

Hi @Apples234

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community