topic 192.168.0.2 is not alive and Switch in boot mode after power outage in RUCKUS Support for Lennar Homes

192.168.0.2 is not alive and Switch in boot mode after power outage

sonia3187 — Sun, 06 Oct 2024 21:23:48 GMT

Hi,

My power flickered and since then the Switch - ICX 7150 hasn't started. The amber light is on and when I attempt recovery by following the steps suggested in this post - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/m-p/47483, I am getting the error as shown in the screenshot below -

My windows firewall is also turned off.

Please assist. Thanks!

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Mon, 07 Oct 2024 12:19:06 GMT

Hi @sonia3187

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues during the RUCKUS ICX-7150-C12P Switch Software Recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Please check the following:

1. Please ensure that you are using both an Ethernet cable (with RJ45 connectors on both ends) and a USB to Type-C cable, as outlined in steps 2 and 3 of the provided guide. For your reference, I have included a screenshot below.

2. If you encounter the same issue after connecting both cables and disabling the firewall, please reboot your laptop and the RUCKUS switch and retry the Software Recovery process again.

3. Should the problem persist, proceed with the remaining commands following the "ping not alive" error message. Please check if the SYST LED turns green after completing this process.

I appreciate your attention to these steps and look forward to your feedback regarding the output.

Should you have any questions, please do not hesitate to reach out.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 09 Oct 2024 12:26:47 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Fri, 11 Oct 2024 12:34:34 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: 192.168.0.2 is not alive and Switch in boot mode after power outage

Imran_ruckus — Wed, 16 Oct 2024 12:20:42 GMT

Hi @sonia3187

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community