topic Re: Orange lights in RUCKUS Support for Lennar Homes

Orange lights

BassCat — Fri, 27 Sep 2024 21:19:43 GMT

The one upstairs in my house has orange lights on by the 5g and 2.4g. I am having trouble with my thermostat upstairs and think the problem is related to the router with the orange lights. I do not know what to do. Help please.

Re: Orange lights

pinky_ruckus — Fri, 27 Sep 2024 22:52:19 GMT

Hi @BassCat ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working,

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Orange lights

pinky_ruckus — Tue, 01 Oct 2024 14:37:55 GMT

Hello @BassCat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Orange lights

BassCat — Wed, 02 Oct 2024 15:55:31 GMT

Re: Orange lights

BassCat — Wed, 02 Oct 2024 15:56:54 GMT

No power outage. I’m having trouble with my thermostat staying connected is how I got to the router might be the problem.

Re: Orange lights

BassCat — Wed, 02 Oct 2024 15:59:24 GMT

Re: Orange lights

pinky_ruckus — Wed, 02 Oct 2024 17:22:48 GMT

Hello @BassCat ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot.

Please unplug the ethernet cable and plug it into the correct port then reboot(unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Orange lights

BassCat — Wed, 02 Oct 2024 18:42:17 GMT

No one has moved any wire connections since I moved into my house 5 years ago. It’s worked before. So how would that be the problem? I moved it. Rebooted

Re: Orange lights

pinky_ruckus — Wed, 02 Oct 2024 18:54:37 GMT

test

Re: Orange lights

pinky_ruckus — Wed, 02 Oct 2024 19:06:45 GMT

Hello @BassCat ,

Thank you for the response.

I would request you to please unplug the Access point Ethernet cable and connect to any of the other 12 ports and reboot the ISP router.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Orange lights

BassCat — Wed, 02 Oct 2024 19:11:53 GMT

Still has the 2g light on. My down stairs one has 4 green lights on. Please let me know what I need to do.

Re: Orange lights

pinky_ruckus — Wed, 02 Oct 2024 19:32:23 GMT

Hello @BassCat ,

Thank you for the response.

The light status of your AP are in a normal state

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Orange lights

pinky_ruckus — Mon, 07 Oct 2024 15:18:37 GMT

Hello @BassCat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Orange lights

BassCat — Mon, 07 Oct 2024 17:10:17 GMT

I contacted you because the orange light was on. It’s still on but now you tell me it’s on while nothing is connected to it. So nothing is wrong with them. Don’t need anything else.

Re: Orange lights

pinky_ruckus — Mon, 07 Oct 2024 17:34:44 GMT

Hello @BassCat ,

Thank you for the response.

As the orange light is on in the AP with 2G or 5G, there is nothing wrong with the device.

The connectivity is up, however, no devices are connected through 2G or 5G respectively.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Orange lights

pinky_ruckus — Wed, 09 Oct 2024 13:38:44 GMT

Hello @BassCat ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.