topic Re: The Connection is intermittent in RUCKUS Support for Lennar Homes

The Connection is intermittent

RacerX — Wed, 02 Oct 2024 05:43:46 GMT

In the upstairs, when I connect to ATT router and all connections are good. Then in the downstairs, when connecting to Ruckus AP, it becomes intermittent. It's easily get disconnected (like in every few minutes) and then reconnected. How can I fix this issue?

Re: The Connection is intermittent

pinky_ruckus — Wed, 02 Oct 2024 13:29:03 GMT

Hi @RacerX ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working,

Could you please let us know the answers to the below queries to assist you better?

1. Was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Connection is intermittent

RacerX — Wed, 02 Oct 2024 15:15:16 GMT

1. No power outage. It's been like this since I moved in here a couple of weeks ago.

2. Please see the photo below.

3. There are two APs. This one is on the 2nd floor:

This one is on the 1st floor:

Re: The Connection is intermittent

pinky_ruckus — Wed, 02 Oct 2024 17:09:30 GMT

Hello @RacerX ,

Thank you for the response.

From the pictures you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot.

Please unplug the ethernet cable and plug it into the correct port then reboot(unplug and plug from the power outlet) and try to connect to the Internet via Access Points.

It should be plugged into one of the 12 ports as shown in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Connection is intermittent

pinky_ruckus — Fri, 04 Oct 2024 13:45:36 GMT

Hello @RacerX ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: The Connection is intermittent

RacerX — Sat, 05 Oct 2024 04:53:01 GMT

I think the issue is solved. Thank you very much!

Just curious, why would connecting to a wrong port causing intermittent connection, but not no connection at all?

Re: The Connection is intermittent

pinky_ruckus — Mon, 07 Oct 2024 14:52:37 GMT

Hello @RacerX ,

Greetings!

Thank you for sharing the response.

We are glad to know that the issue is resolved now.

In regards to the question connecting to one of 12 ports, if the switch is using port and you're connected to a port that is not properly configured for the connections, the switch might still accept the connection on that port, but will cause traffic and this can result in intermittent network connectivity.

The previous port, you had connected was used to be a licensed port. Since Lennar users are not licensed for those ports like Enterprise business customers, is the reason you cannot use it to its full functionality.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.