topic Re: Unable to access ruckus switch in RUCKUS Support for Lennar Homes

Unable to access ruckus switch

Qumulox — Thu, 17 Nov 2022 16:05:32 GMT

Hello,

My power went out and since then the internet is spotty and all the smart devices in the home don't work properly. I think I figured out that I have the know partition issue, however while following the guide from https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959 I am unable to get past step 2. I have found the IP address for the ICX switch but when I put it in a browser it times out and doesn't load. Any ideas?

Re: Unable to access ruckus switch

Vásquez_Fer — Thu, 17 Nov 2022 16:39:14 GMT

HI @Qumulox

If you found your IP address maybe we can try another method to access to the switch ( via SSH / telnet / console ) .

We have 2 ways to access to the Switch 1-Via IP 2-Console access using the correct cable

1- In a logical way via Ip address (IPs are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

While you are typing the username and password you are not going to see the characters typing

If you can access to the Command line should look like this

ICX7150-C12 Router>

In simple words write the following commands and hit enter to accept each command:

enable
copy flash flash secondary
boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary ( hit enter to accept the command and wait : until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users:

Here are the guides more detail

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

4-The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Best Regards

Fernando Vasquez

Re: Unable to access ruckus switch

Qumulox — Thu, 17 Nov 2022 19:03:38 GMT

Thank you for the information and reply. My system is now fixed and I have no idea why or how. I moved my PC into the closet and connected it to the Ruckus via ethernet (it was wireless before this). While trying to regain access to the IP address I noticed the smart devices in the house were working. I did nothing else and poof, it worked.

Re: Unable to access ruckus switch

Vásquez_Fer — Thu, 17 Nov 2022 19:07:14 GMT

Hi @Qumulox

Great !!!

Best Regards

Fernando Vasquez

Re: Unable to access ruckus switch

Qumulox — Sat, 19 Nov 2022 01:09:49 GMT

Hello,

So my system randomly broke again. I have found a way to access the Login for the ICX switch, however the given password names and list do not work. Are there any other combinations that Lennar installers used?

Re: Unable to access ruckus switch

Vásquez_Fer — Sat, 19 Nov 2022 13:12:23 GMT

Hi @Qumulox

You can try the most common passwords

super / sp-admin

admin/Lennar

admin/Ruckus!

Best Regards

Fernando Vasquez