topic Re: Ruckus interrupted in RUCKUS Support for Lennar Homes

Ruckus interrupted

Dipcat1 — Tue, 01 Oct 2024 16:06:05 GMT

hi. Every so often my ruckus disconnects from the WiFi. And all connected devices need to be added again. How can i fix that issue so that it doesn’t happen. Thank you

Re: Ruckus interrupted

Imran_ruckus — Tue, 01 Oct 2024 16:26:04 GMT

Hi @Dipcat1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi dis-connectivity frequently.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many RUCKUS Access Points are currently connected to the switch?

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus interrupted

Imran_ruckus — Thu, 03 Oct 2024 12:07:06 GMT

Hi @Dipcat1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the queries I requested in my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus interrupted

Imran_ruckus — Fri, 04 Oct 2024 12:10:18 GMT

Hi @Dipcat1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus interrupted

Dipcat1 — Fri, 04 Oct 2024 12:43:22 GMT

Hi Imran - it was extremely difficult to find where to reply to you

that said. Thank you for your email - it was not helpful at all

i disconnected my ruckus and now use my Xfinity modem

i understand that lennar ruckus is no longer supported by lennar - it is very important to me to have support

thank you,

Cathy

Re: Ruckus interrupted

Imran_ruckus — Fri, 04 Oct 2024 12:52:53 GMT

Hi @Dipcat1

Greetings!

Thank you for your prompt response.

I apologize for any inconvenience this may have caused.

I am here to assist you in the most efficient manner. Could you please provide the requested picture? You can easily share it by replying to your post on the community forum, as illustrated in the screenshot below.

If you have any questions or need further clarification, please do not hesitate to reach out.

Thank you once again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus interrupted

Dipcat1 — Fri, 04 Oct 2024 13:03:34 GMT

Thank you for your response - i no longer use ruckus

Re: Ruckus interrupted

Imran_ruckus — Fri, 04 Oct 2024 13:21:05 GMT

Hi @Dipcat1

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus interrupted

Imran_ruckus — Mon, 07 Oct 2024 12:28:23 GMT

Hi @Dipcat1

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus interrupted

Imran_ruckus — Wed, 09 Oct 2024 12:25:05 GMT

Hi @Dipcat1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community