topic Re: Switch does not power on in RUCKUS Support for Lennar Homes

Switch does not power on

Millstein — Mon, 30 Sep 2024 01:13:39 GMT

My icx7150 switch has worked great today I noticed devices suddenly stopped working. I checked my switch and noticed the status lights were off. I unplugged and plugged back in, the status lights flashed for less than a second but nothing happens after that. I have tried multiple power sources and still won't get the switch to power on.

Re: Switch does not power on

pinky_ruckus — Mon, 30 Sep 2024 13:13:53 GMT

Hello @Millstein ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your Ruckus Switch is not working, and the status lights are off.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to hard reset the Switch.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If the reset doesn’t work, could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch does not power on

Millstein — Tue, 01 Oct 2024 02:32:37 GMT

Thanks for the info. I tried the reset process. No luck switch does the same thing. Once powered up lights flash yellow for less than a second than nothing. I tried the reset a few times waiting a few minutes in between each try. I uploaded a video called millstein_switch. Let me know if anything else is needed. Thanks

Re: Switch does not power on

pinky_ruckus — Tue, 01 Oct 2024 14:11:29 GMT

Hi @Millstein ,

Greetings of the day!!!

Thank you for sharing the requested VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.