topic Re: cannot set up my ruckus routers in RUCKUS Support for Lennar Homes

cannot set up my ruckus routers

atelang1 — Mon, 30 Sep 2024 17:04:46 GMT

I seem to be having trouble with getting my routers working properly. These were already installed by the original purchaser of the home. I have 2 pre installed, one on the main floor, and one upstairs. The one downstairs has no lights, and the one upstairs is blinking green. When I try to set up through the app, it tells me to connect to configure me wifi, but it never shows up. Really struggling here and would like to get these working please.

Re: cannot set up my ruckus routers

pinky_ruckus — Mon, 30 Sep 2024 18:44:08 GMT

Hi @atelang1 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to find Configure.Me XXXX option during factory reset.

Note: If you have multiple Access Points (APs) in your home, please go to the Ruckus Switch, disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with. Once the process is finished, connect back to the Ruckus Switch the access points that you disconnected before, and they will connect into the network automatically after a few minutes.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to factory reset the AP and create new Wi-Fi network.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the...

Please follow the article and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: cannot set up my ruckus routers

atelang1 — Mon, 30 Sep 2024 19:28:51 GMT

Thank you for that information, however I have already tried that and it still has not resolved the issue. I have watched the videos as well, but nothing has fixed the issue. What else can/should I try?

Re: cannot set up my ruckus routers

atelang1 — Mon, 30 Sep 2024 19:43:09 GMT

also, I now see Recover.Me-27AB80 as an option. I do not have the password for this. I tried the password on the switch outside and it says it is wrong.

Re: cannot set up my ruckus routers

pinky_ruckus — Mon, 30 Sep 2024 20:29:49 GMT

Hello @atelang1 ,

Greetings!!!

Thank you for the response and the update.

Please make sure to unplug other Access Points and connect only ONE Access Point to perform a factory reset.

For more information please refer to the IMPORTANT NOTE from the factory reset guide.

Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: cannot set up my ruckus routers

atelang1 — Wed, 02 Oct 2024 13:10:00 GMT

I tried all that and still will not connect. When setting up through the app, I still do not see the configure me wifi. I have attached pictures and videos of whats happening. The main switch outside.These are my available networks to connect to. NO configure wifi network available. Only Ruckus Unleashed. Does not let me join.

Re: cannot set up my ruckus routers

pinky_ruckus — Wed, 02 Oct 2024 14:40:06 GMT

Hello @atelang1 ,

Thank you for the response.

I understand that your Ruckus setup is not working

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Also, I understand that one of the AP s are not turning on and lights are off.

Could you please connect the Access Point to an external power 12 VDC adapter without connecting to the Switch PoE port cable.

(Please refer to the below screenshot).

Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once you connect, perform the same factory reset process, by pressing the reset button with a paper clip

(Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button) and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

atelang1 — Wed, 02 Oct 2024 15:19:59 GMT

Completed the steps you showed, and still no configure me network available. I do not think my system is working. So far nothing has worked.still no configure me network. I see ruckus unleashed, but wont connect to it.

Re: cannot set up my ruckus routers

pinky_ruckus — Wed, 02 Oct 2024 16:57:53 GMT

Hello @atelang1 ,

Thank you for the response.

May I please know if you have pressed the AP reset button as described in the guide?

Please hold the button for 10 to 15 seconds, and once you release the button, you will see the PWR light in solid red color.

And will broadcast Configure.me SSID

Also, please confirm if you have connected the offline AP to a 12 VDC adapter.

Awaiting your response.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

atelang1 — Wed, 02 Oct 2024 18:07:59 GMT

Finally got it to reset. It is currently configuring. After it is done, can I hook up the other access point and can I put this one back up for POE? Thank you!

Re: cannot set up my ruckus routers

pinky_ruckus — Wed, 02 Oct 2024 18:19:57 GMT

Hello @atelang1 ,

Thank you for the response.

We are glad to know that the reset was completed and you are able to configure the network.

Once it is completed, you will be able to connect the other Access point using a 12VDC adapter.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

atelang1 — Wed, 02 Oct 2024 18:24:07 GMT

I changed the network name and password, however it will not let me connect. Also, it is still showing Ruckus-Unleashed (lets me connect to that with the password though). See screen shot below. Cannot manage the network though the app becauase it sais I am not connected to the Unleashed Network.

Re: cannot set up my ruckus routers

pinky_ruckus — Wed, 02 Oct 2024 19:13:53 GMT

Hello @atelang1 ,

Thank you for the response.

From the response shared, I could understand that you are unable to login to the Unleashed App.

Could you please try accessing your Unleashed system using a laptop web browser? You can do this by entering the Master AP IP Address or by visiting https://unleashed.ruckuswireless.com/. Just make sure you're connected to the RUCKUS Wi-Fi network.

If you’re still unable to access it and don’t know the IP address of your access points, please refer to the guide below for help in locating the IP address:

How to find the IP address of RUCKUS devices using free applications:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Once you've found the IP address of the AP, you should be able to log in and see the Unleashed dashboard.

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

pinky_ruckus — Fri, 04 Oct 2024 14:43:57 GMT

Hello @atelang1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: cannot set up my ruckus routers

pinky_ruckus — Mon, 07 Oct 2024 15:22:20 GMT

Hello @atelang1 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

atelang1 — Mon, 07 Oct 2024 19:14:03 GMT

I haven't gotten around to resetting my other AP. I will do that tomorrow. The network name i changed it to disappeared, but will see if anything happens when I reset the downstairs AP

Re: cannot set up my ruckus routers

pinky_ruckus — Mon, 07 Oct 2024 20:07:20 GMT

Hello @atelang1 ,

Thank you for the response.

Please share the screenshot showing the version of the Unleashed as described in the previous post for us to proceed further.

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: cannot set up my ruckus routers

pinky_ruckus — Thu, 10 Oct 2024 18:53:38 GMT

Hello @atelang1,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: cannot set up my ruckus routers

pinky_ruckus — Mon, 14 Oct 2024 15:48:07 GMT

Hello @atelang1,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: cannot set up my ruckus routers

pinky_ruckus — Wed, 16 Oct 2024 13:04:16 GMT

Hi @atelang1 ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community