topic Re: New Router from ISP Extenders don't work now in RUCKUS Support for Lennar Homes

New Router from ISP Extenders don't work now

Dozerdoz — Sun, 29 Sep 2024 22:57:54 GMT

My frontier router was dropping internet randomly so they send me a new eero pro 6e. I get perfect internet from the actual router but now my extenders do not put out internet. If they do, it'll be 300 mbps then die quickly but mostly there is no internet. I tried a factory reset but that did not work. And I do not know how to log into unleash to look at my network and troubleshoot. Please help.

Re: New Router from ISP Extenders don't work now

Squozen — Mon, 30 Sep 2024 10:35:18 GMT

The Ruckus access points are not 'extenders' - they create their own wireless network and cannot extend a network from another vendor. It sounds like you're running two networks at the same time. If the Eero device is working well for you I would disconnect the Ruckus APs and sell them.

Re: New Router from ISP Extenders don't work now

Dozerdoz — Mon, 30 Sep 2024 13:08:39 GMT

That is not correct. Since I've moved in 3 years ago, there has been an incoming cable, router, ruckus switch and ruckus extenders. Is has worked fine until I installed the new frontier router. I did a factory reset on the switch but that did not help. I'm looking for solutions to get back to how my system was for the past 3 years.

Re: New Router from ISP Extenders don't work now

pinky_ruckus — Mon, 30 Sep 2024 13:36:44 GMT

Hello @Dozerdoz ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your ISP router was recently replaced and you are facing issues connecting through Ruckus network.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Router from ISP Extenders don't work now

Dozerdoz — Mon, 30 Sep 2024 14:55:42 GMT

I followed the steps, it said configured on the app but my R510 is blinking CTL and Power. And the configure me wifi is still there.

Re: New Router from ISP Extenders don't work now

Squozen — Mon, 30 Sep 2024 15:10:30 GMT

Maybe I didn’t word that clearly enough - the Ruckus APs do not extend another vendors *wireless network*. They can absolutely bridge a wired network from your ISP router.
If you have an Eero device, that is a wifi access point. You cannot mesh it with the Ruckus APs, that was my point. And if you disconnect the Ruckus APs and your wifi is working great, you don’t need them. Remove the complexity from your network and make a few bucks selling them on.

It’s also worth making the point that the Eero router is a wifi 6E device and will give you a superior connection to the older Ruckus access points which only support wifi 5.

Re: New Router from ISP Extenders don't work now

Dozerdoz — Mon, 30 Sep 2024 15:17:42 GMT

I understand that, I need internet downstairs and the eero does not reach very well at that distance is why I'm wanting the R510s to work properly.

Re: New Router from ISP Extenders don't work now

pinky_ruckus — Mon, 30 Sep 2024 15:39:34 GMT

Hello @Dozerdoz ,

Thank you for sharing the response.

From the response, I understand that you are unable to see your Ruckus Access points Wifi network and it is broadcasting Configure.Me network.

We would suggest you to please perform the Access point factory reset by following the Lennar Knowledge Base Self Help article using the link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you are able to reset the Access point and if you have any further queries.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Router from ISP Extenders don't work now

Dozerdoz — Mon, 30 Sep 2024 16:14:50 GMT

Very strange. When i do a speed test it'll now it shows 90mbps but does one test then disconnects. Also, before all these issues, it was mimicking my router at 500/500. Any recommendations for this?

Re: New Router from ISP Extenders don't work now

pinky_ruckus — Mon, 30 Sep 2024 18:10:30 GMT

Hello @Dozerdoz ,

Thank you for the response.

May i please know if you are able to connect to the Ruckus wifi network after performing the reset?

Also, please confirm if the Internet is getting dropped or are you facing the slow speed issues?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: New Router from ISP Extenders don't work now

Dozerdoz — Mon, 30 Sep 2024 18:18:29 GMT

Most of the time it shows no internet, then it will get internet. I'll run a speed test and now the internet is between 30mbps-300mbps download but no upload. Then the internet will not work again.

Re: New Router from ISP Extenders don't work now

pinky_ruckus — Mon, 30 Sep 2024 21:11:30 GMT

Hello @Dozerdoz ,

Thank you for the response.

I understand that you are facing issues with Internet connectivity on your RUCKUS setup.

Could you please log into the unleashed system and share the screen shot showing the below details?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Router from ISP Extenders don't work now

pinky_ruckus — Thu, 03 Oct 2024 13:15:12 GMT

Hello @Dozerdoz ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: New Router from ISP Extenders don't work now

Dozerdoz — Thu, 03 Oct 2024 13:28:03 GMT

I gave up on it, this is not good equipment. I'm using different products now.

Re: New Router from ISP Extenders don't work now

Imran_ruckus — Thu, 03 Oct 2024 13:37:30 GMT

Hi @Dozerdoz

Greetings!!!

Thank you for the response.

Apologies for the inconvenience.

Let me help you, if nothing works I will help you with RMA/Replacement.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community