topic Re: Stuck in boot mode in RUCKUS Support for Lennar Homes

Stuck in boot mode

Juristicone — Fri, 27 Sep 2024 14:43:41 GMT

I have a RUCKUS ICX 7150 stuck in boot mode. I have tried to reset it. I am technically challenged. Who can I call to come to the house and fix this issue?

Re: Stuck in boot mode

pinky_ruckus — Fri, 27 Sep 2024 15:15:59 GMT

Hi @Juristicone ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

We are always here to assist you in our best possible way.

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck in boot mode

Squozen — Fri, 27 Sep 2024 18:33:59 GMT

If the documents here are too difficult to follow, just call a local mobile computer tech. Send them a link to the documentation and they’ll be properly prepared to sort it out.

Re: Stuck in boot mode

Juristicone — Fri, 27 Sep 2024 22:42:01 GMT

Thank you. I cannot fix it myself. Is there somewhere in Tampa I can take it?

Re: Stuck in boot mode

pinky_ruckus — Mon, 30 Sep 2024 14:49:29 GMT

Hello @Juristicone ,

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support .

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck in boot mode

pinky_ruckus — Wed, 02 Oct 2024 14:53:54 GMT

Hello @Juristicone ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck in boot mode

pinky_ruckus — Fri, 04 Oct 2024 14:24:46 GMT

Hello @Juristicone ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Stuck in boot mode

pinky_ruckus — Mon, 07 Oct 2024 15:06:37 GMT

Hello @Juristicone ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community