topic Re: No power to ICX 7150 in RUCKUS Support for Lennar Homes

No power to ICX 7150

ralforja — Fri, 27 Sep 2024 02:30:52 GMT

Hi. Reading the other similar post I believe my ICX7150 is not powering up as well. When plugged into a reliable power source the front lights of the switch will momentarily flash then disappear. When the status button is pressed no lights will turn on. I am trying to upload a video to here but it says I do not have permission.

Re: No power to ICX 7150

Imran_ruckus — Fri, 27 Sep 2024 12:24:19 GMT

Hi @ralforja

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

Did you try to hard reset the RUCKUS ICX-7150-C12P Switch using a paper clip? If not, please try following the mentioned RUCKUS Lennar Knowledge Base self-help article below:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If hard reset doesn't work, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: No power to ICX 7150

ralforja — Fri, 27 Sep 2024 18:43:39 GMT

Hi Imran,

I believe I uploaded a video with 3 photos. Please review. I hope I did it correctly.

Thanks for your time

Ron

Re: No power to ICX 7150

ralforja — Fri, 27 Sep 2024 18:47:25 GMT

Sorry, I forgot to add that the hard reset with paperclip did not work.

Re: No power to ICX 7150

Imran_ruckus — Fri, 27 Sep 2024 19:09:33 GMT

Hi @ralforja

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark and you tried hard reset. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: No power to ICX 7150

ralforja — Fri, 27 Sep 2024 20:14:52 GMT

Hi Imran,

I started the chat with the virtual agent "fetch". They took my contact information and address and started a claim. When I post the link as you suggested, it simply states I am not putting in the information they are requesting at the moment (i.e. shipping or contact info). I got a follow up message saying help for lennar homes is no longer provided since 2022 and tells me to post here for assistance. Am I missing something?

Re: No power to ICX 7150

Imran_ruckus — Fri, 27 Sep 2024 20:20:20 GMT

Hi @ralforja

Thank you for the update.

As mentioned in my previous post, please CHAT using the link https://support.ruckuswireless.com/contact-us and raise a RMA request.

Share the link of this post when asked on chat:

Here is the link: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/No-power-to-ICX-7150/m-p/97941#M22670

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.