topic Re: R510 AP red pwr light issue in RUCKUS Support for Lennar Homes

R510 AP red pwr light issue

Jflexx — Sun, 22 Sep 2024 14:46:25 GMT

I've got an R510 AP that I believe is stuck in boot loop. I have 2 AP's and both were working, and then I noticed that I've tried a few hard factory resets on it physically. I've unplugged and plugged it back up. I've changed ports on the switch. I've even switched ethernet cables to make sure the wire itself wasn't bad. I have a second AP that has no issues when resetting, but this one continues to have the red PWR indicator despite my different types of attempts to reset.

Re: R510 AP red pwr light issue

Imran_ruckus — Mon, 23 Sep 2024 12:25:12 GMT

Hi @Jflexx
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 AP red pwr light issue

Imran_ruckus — Wed, 25 Sep 2024 12:45:22 GMT

Hi @Jflexx

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 AP red pwr light issue

Jflexx — Thu, 26 Sep 2024 16:11:40 GMT

Yes, this is a Lennar Home Ruckus Setup.

Re: R510 AP red pwr light issue

Imran_ruckus — Thu, 26 Sep 2024 16:38:52 GMT

Hi @Jflexx

Greetings!!!

Thank you for your response and for the information you provided.

Please unplug the Access Point ethernet cable from the Switch port and plug back to any other 1 in-12 ports (refer to the below screenshot) and see if it powers on normally.

Please let me know if that works.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: R510 AP red pwr light issue

Jflexx — Thu, 26 Sep 2024 23:32:08 GMT

I've tried this, and using different ports does not work.

Re: R510 AP red pwr light issue

Jflexx — Thu, 26 Sep 2024 23:39:45 GMT

Confirming that I've tried this. Switching ports does not work. PWR light is immediately red and continues to stay only red once the AP is plugged back in to any port.

Re: R510 AP red pwr light issue

Imran_ruckus — Fri, 27 Sep 2024 12:13:28 GMT

Hello @Jflexx

Thank you for your response and the information provided on the private chat.

We kindly request that you connect your RUCKUS R510 Access Points (APs) one by one to a functional power outlet and share both pictures and a single video showcasing the light status, the 12 VDC external power adapter cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance. (Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.)

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: R510 AP red pwr light issue

Jflexx — Fri, 27 Sep 2024 15:47:58 GMT

Got it. Please see attached for photos of the AP. I've uploaded the requested video of the ap as well to the shared drive link provided.

Re: R510 AP red pwr light issue

Imran_ruckus — Fri, 27 Sep 2024 16:04:21 GMT

Hi @Jflexx

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with RED PWR LED on it even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.