topic Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading in RUCKUS Support for Lennar Homes

Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Sun, 22 Sep 2024 01:12:03 GMT

Like the subject says, I upgraded to 09.0.10j. The web console doesn't load even though it shows it in the configuration

RuckusSwitch(config)#show web
HTTP server status: Enabled
HTTPS server status: Enabled
No web connection.

I have also tried 09.0.10j_cd3 with the same issue (see the results below)RuckusSwitch(config)#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Sec Code size = 29360128, Version:09.0.10jT211 (SPS09010j_cd3.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Compressed Sec Boot Code size = 786944, Version:10.1.26T225 (mnz10126)
Code Flash Free Space = 983105536

I also noticed during boot up an error.

Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http]

I follow the instructions here -> https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-3A82588D-F1EF-4325-8396-EED525B9D243.html

I have tried to change the IP as suggested -> https://community.ruckuswireless.com/t5/ICX-Switches/ICX-7150-9-00-10-Web-Service/td-p/39285

no luck.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

MariaC862 — Mon, 23 Sep 2024 18:58:16 GMT

Hi,

Thank you for your post. Could you please check if you get the same result on a different browser or in a private browsing mode?

When you mention “it does not load,” do you mean that it doesn’t even display the login prompt?

Is web management enabled in the running configuration?

I researched the error you shared: “Error [1 ui_common_send: Not able to apply - itc error please try again] parsing line: [web-management http],” but couldn’t find anything similar. I recommend opening a ticket with our support team for further investigation, especially if the answers to my previous questions are yes.

Best regards.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Mon, 23 Sep 2024 21:04:40 GMT

Site can't be reached.
Tried on Chrome and again in Incognito. Also from my phone. This worked 1 hour before when I tried with 08.0.95N

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

MariaC862 — Tue, 24 Sep 2024 16:48:19 GMT

Thank you for your input, what you have described meets all the requirements for web management to work properly. I suggest contacting our support team as the next step.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Tue, 24 Sep 2024 17:26:07 GMT

My switch came with my home and the builder no longer has a support contract so support said they cannot open the ticket.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Thu, 26 Sep 2024 17:05:57 GMT

Hi @EarthLifeForm

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with accessing Switch via GUI after upgrading it to the 09.0.10j.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Once again please use the following commands to either modify the existing password or create a new username and password:

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’.

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Please try to login after some time and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Tue, 01 Oct 2024 12:08:01 GMT

Hi @EarthLifeForm

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Wed, 02 Oct 2024 05:02:40 GMT

I tried the steps above. I had to zero out the RSA key but got the same result in the end.

I tried http://ip, https://ip and https://ip.8443 no luck.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Wed, 02 Oct 2024 12:11:42 GMT

Hi @EarthLifeForm

I hope this message finds you well.

Thank you for your response and the update.

Could you please attempt to access the RUCKUS ICX-7150-C12P Switch CLI with the SSH option using the switch's IP address and the most recent reset username/password?

For your reference, here is a link to the RUCKUS Lennar Knowledge Base self-help article that outlines the process for accessing the CLI:
How to Access the Command Line Interface (CLI) of the RUCKUS ICX

Please let me know the results of your attempt.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Wed, 02 Oct 2024 17:12:44 GMT

I have created a new user as well as changed the ip address to x.x.x.50. Confirmed it worked by SSHing in to the new ip address and logging in with the new user

Same result when trying to connect to it from a browser using the new ip address.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Wed, 02 Oct 2024 17:27:21 GMT

Hi @EarthLifeForm

Thank you for your response and the update.

We recommend not changing the Switch IP address manually; please allow it to remain as a dynamic IP address assigned by the ISP router.

To proceed, please factory reset the switch using the following commands:

enable

erase system factory-default

Check for the new IP address after above process.

Once you have completed this process, please let me know if it resolves the issue.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Fri, 04 Oct 2024 12:07:14 GMT

Hi @EarthLifeForm

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Mon, 07 Oct 2024 12:26:54 GMT

Hi @EarthLifeForm

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Mon, 07 Oct 2024 17:14:37 GMT

Did the factory reset, did the following addional comments. Stil having the same issue.

RuckusSwitch(config)#show web
HTTP server status: Disabled
HTTPS server status: Enabled
No web connection.
RuckusSwitch(config)#crypto key generate rsa

Key already exists. Please zeroize it.
RuckusSwitch(config)#aaa authentication login default local
RuckusSwitch(config)#aaa authentication web-server default local
RuckusSwitch(config)#show web
HTTP server status: Disabled
HTTPS server status: Enabled
No web connection.
RuckusSwitch(config)#web-management http
Error - Config send failed
RuckusSwitch(config)#crypto key zeroize
EC key pair is successfully deleted
RSA Key pair is successfully deleted
RuckusSwitch(config)#crypto key generate rsa
Creating RSA key pair, please wait...
RSA Key pair is successfully created, it may take upto 5s for SSH to come up.
RuckusSwitch(config)#

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Mon, 07 Oct 2024 17:16:40 GMT

Here is the config

RuckusSwitch#write terminal
Current configuration:
!
ver 09.0.10j_cd4T211
!
stack unit 1
module 1 icx7150-c12-poe-port-management-module
module 2 icx7150-2-copper-port-2g-module
module 3 icx7150-2-sfp-plus-port-20g-module
stack-port ethernet 1/3/1
stack-port ethernet 1/3/2
!
!
!
!
!
!
!
!
!
!
clock timezone us ZZZZZZZ
hostname RuckusSwitch dynamic
ip dns domain-list XXXX dynamic
ip dns server-address X.X.X.X(dynamic)
ip address XX.X.X.X 255.255.255.0 dynamic
ip tftp blocksize 8192
ip default-gateway XX.XX.XX.XX dynamic
!
!
!
interface management 1
!
!

!
!

!
!
!
!
username super password .....
!
aaa authentication login default local
!
aaa authentication web-server default local
!
aaa authentication snmp-server default local

!
web-management http
!

!
no telnet server
!
manager registrar
manager port-list 987
!

end

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Mon, 07 Oct 2024 17:50:32 GMT

Hi @EarthLifeForm

Greetings!!!
Thank you for the response and the detailed information you shared.

I see from the output you shared http server is in a disabled state. To enable the same please perform the commands followed 'write memory' at the end.

ICX7150-24P Switch#configure terminal
Warning: 1 user(s) already in config mode.
ICX7150-24P Switch(config)#web-management http
ICX7150-24P Switch(config)#aaa authentication web-server default local
ICX7150-24P Switch(config)#write memory
Once performing the above commands try logging in using a web browser.

Please let me know of the output.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Mon, 07 Oct 2024 20:19:34 GMT

In the earlier post today, I showed that those commands were run, and the enable HTTP

RuckusSwitch(config)#web-management http
Error - Config send failed

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Mon, 07 Oct 2024 20:24:04 GMT

Hi @EarthLifeForm

Thank you for your prompt response and update.

I kindly request you to once again try the steps as outlined in my previous message and verify the results.

I appreciate your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

EarthLifeForm — Mon, 07 Oct 2024 20:26:59 GMT

RuckusSwitch#configure terminal
RuckusSwitch(config)#web-management http
HTTP already enabled
RuckusSwitch(config)#aaa authentication web-server default local
RuckusSwitch(config)#write memory
write memory is in progress, please wait...
write memory completed. No new config is added.

RuckusSwitch(config)#show web
HTTP server status: Enabled
HTTPS server status: Enabled
No web connection.
RuckusSwitch(config)#

Same results when navigating to

http://ip

https://ip

https://ip:8443

Both HTTPS and HTTP are not working

Re: Upgrading from 08.0.95N to 09.0.10j_cd4 ICX7150 web console not loading

Imran_ruckus — Mon, 07 Oct 2024 20:55:44 GMT

Hi @EarthLifeForm

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community