topic Switch stop working in RUCKUS Support for Lennar Homes

Switch stop working

Fin — Wed, 25 Sep 2024 01:49:18 GMT

My switch is installed in a home. The switch no longer puts out power over Ethernet to the access points

Re: Switch stop working

Imran_ruckus — Wed, 25 Sep 2024 12:48:49 GMT

Hi @Fin

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with no power on RUCKUS Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. If it was working before, were there any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch stop working

Fin — Wed, 25 Sep 2024 23:46:17 GMT

As far as I know there were no power outages before the problem started. There are green lights by the input port and at the power and syst lights. Amber lights at ports 1-3. No lights at ports 4-6. I attached pictures to show. I stated that I’m not getting Poe at the access points, so no WiFi. But also get nothing from the other ports running things like ring and lutron. Thanks for help.

Re: Switch stop working

Imran_ruckus — Thu, 26 Sep 2024 12:42:15 GMT

Hi @Fin

Thank you for your response and for the detailed information you provided.

Please unplug and plug the Access Points ethernet cable from the Switch ports to any other 12 ports (refer to the below screenshot)

Based on the light status indicators of the RUCKUS ICX-7150-C12P Switch, it appears to be in a normal state.

Additionally, from the picture you shared, it seems that the Ethernet cable from your ISP’s router or modem/router combo is connected to the incorrect port on the switch. It should be plugged into one of the 12 designated input ports, as shown in the screenshot below.

Please unplug the ISP Ethernet cable and connect it to the correct port. Additionally, reboot your ISP router by disconnecting it from the power outlet and then plugging it back in. After doing so, please attempt to check and connect to the Internet via the Access Points.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch stop working

Fin — Fri, 27 Sep 2024 01:55:03 GMT

sorry. When reconnecting for picture purposes I did put the input in the wrong port. Sent new pics with working devices and good lights on the first few ports. Moved the two access points to 11 and 12 ports and get no lights. Not sure if that’s the switch not putting out Poe of did both access points fail at the same time, seems unlikely. Thanks for the help and sorry for my mistake. Hope the new pics and info help with diagnosis.

Re: Switch stop working

Imran_ruckus — Fri, 27 Sep 2024 12:19:51 GMT

Hi @Fin

I hope this message finds you well.

Thank you for your prompt response and for the detailed information you provided.

It appears that the issue may be related to the RUCKUS ICX-7150-C12P switch entering a disabled state. To resolve this, you will need to enable it using specific commands in the Command Line Interface (CLI).

I recommend reviewing the following self-help article from the RUCKUS Lennar Knowledge Base for guidance on this troubleshooting process:

RUCKUS Lennar Knowledge Base Article

Should you encounter any difficulties during the process, please do not hesitate to reach out for assistance.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Switch stop working

Fin — Sat, 28 Sep 2024 14:45:07 GMT

My iMac won’t install any of the lan scanning apps to find the switch ip address. Guess it’s to old. Have no idea how to do step one without the app. Tried calling your tech service and they referred me back to you. Hopefully you can help. Seems like an over the phone walk through on how to fix your faulty device would be nice. Thanks

Re: Switch stop working

pinky_ruckus — Mon, 30 Sep 2024 17:17:07 GMT

Hello @Fin ,

Thank you for the response.

I understand that you are unable to access the IP address of the Switch using Scan applications on your Mac device.

Please follow the below article on how to find the IP address of the Ruckus devices.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

May I also please know if you have access to a Windows laptop?

This forum is on best best-effort support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry. Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch stop working

pinky_ruckus — Wed, 02 Oct 2024 14:52:32 GMT

Hello @Fin ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch stop working

pinky_ruckus — Fri, 04 Oct 2024 14:18:22 GMT

Hello @Fin ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch stop working

pinky_ruckus — Mon, 07 Oct 2024 14:55:24 GMT

Hello @Fin ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community