topic Re: Ruckus setup in RUCKUS Support for Lennar Homes

Ruckus setup

tcarnes08 — Mon, 23 Sep 2024 20:20:40 GMT

I had a change of WiFi recently and now am unable to setup my ruckus access points. Can someone please assist as I called customer service and they were unable to help. I have no idea what I’m doing

Re: Ruckus setup

Imran_ruckus — Mon, 23 Sep 2024 20:34:51 GMT

Hi @tcarnes08

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if you see the RUCKUS Wi-Fi network via Access Points and able to connect to it?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus setup

tcarnes08 — Mon, 23 Sep 2024 21:11:15 GMT

1. I do not see RUCKUS on WiFi network.

2. All lights are green on RUCKUS but downstairs way is amber

3. Yes

4. 2 access points I have sent picture above

Re: Ruckus setup

Imran_ruckus — Tue, 24 Sep 2024 12:31:33 GMT

Hi @tcarnes08

Thank you for your response and for the detailed information you provided.

Based on the light status indicators of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, everything appears to be functioning normally. However, from the picture you shared, it seems that the Ethernet cable from your ISP’s router or modem/router combo is connected to the incorrect port on the switch. It should be plugged into one of the 12 designated input ports, as shown in the screenshot below.

Please unplug the ISP Ethernet cable and connect it to the correct port. Additionally, reboot your ISP router by disconnecting it from the power outlet and then plugging it back in. After doing so, please attempt to check and connect to the Internet via the Access Points.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus setup

tcarnes08 — Tue, 24 Sep 2024 19:38:57 GMT

I have done so, but I still can not see access point on my WiFi network. Any suggestions? Ty for your help

Re: Ruckus setup

Imran_ruckus — Tue, 24 Sep 2024 19:44:58 GMT

Hi @tcarnes08

Thank you for your response and the update.

Could you please unplug the Ethernet cables from the Access Points and reconnect them to any of other 1-12 ports on the switch? Once the lights on the Access Points are illuminated again, please check if you can see the Wi-Fi network via the RUCKUS APs.

Let me know if this resolves the issue.

Thank you for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus setup

tcarnes08 — Tue, 24 Sep 2024 19:59:42 GMT

That’s doesn’t solve still unable to see access point on WiFi network

Re: Ruckus setup

tcarnes08 — Tue, 24 Sep 2024 20:03:06 GMT

Is there a way to setup a phone call?

Re: Ruckus setup

Imran_ruckus — Tue, 24 Sep 2024 21:03:47 GMT

Hi @tcarnes08

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

At this point, we suggest factory resetting your RUCKUS Access Points and configure a new Wi-Fi network/SSID.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please follow the process and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus setup

tcarnes08 — Tue, 24 Sep 2024 22:35:02 GMT

I have reset the ap several times and still don’t see config me on the WiFi network

Re: Ruckus setup

tcarnes08 — Tue, 24 Sep 2024 23:36:32 GMT

So have now been reset and up and running! Only thing on both access points and switch there is an amber light(on the 2.4) and switch, I don’t know what this means. But ap internet seems too be working

Re: Ruckus setup

Imran_ruckus — Wed, 25 Sep 2024 12:40:16 GMT

Hi @tcarnes08

Greetings!!!

Thank you for the information you shared.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus setup

Imran_ruckus — Fri, 27 Sep 2024 12:32:18 GMT

Hi @tcarnes08

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If the issue is resolved, hit the Kudos buttons and also accept the answers as Accepted solutions.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus setup

Imran_ruckus — Tue, 01 Oct 2024 12:10:00 GMT

Hi @tcarnes08

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community