topic Re: ICX 7150-C12P Not Functioning in RUCKUS Support for Lennar Homes

ICX 7150-C12P Not Functioning

Akhen — Mon, 23 Sep 2024 23:51:51 GMT

Hi,

My ICX 7150-C12P doesn't seem to be working. I tried unplugging it and replugging it in, also while depressing the Reset Switch with a SIM Card Ejector. No lights are coming on.

Should I RMA it via this website? https://support.ruckuswireless.com/contact-us

Let me know, thanks.

Re: ICX 7150-C12P Not Functioning

pinky_ruckus — Tue, 24 Sep 2024 13:07:28 GMT

Hi @Akhen ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus Switch is not turning on even after you tried resetting the Switch.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and a cord connected to the Switch and a working power outlet?

Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Not Functioning

Akhen — Tue, 24 Sep 2024 18:34:43 GMT

Hi Pinky, thanks, I'm pretty frustrated by this, but thanks for helping me to resolve it. Hope you're well too!

I just uploaded my video to your Google Drive Folder.

Please let me know what the next steps are, thanks.

Re: ICX 7150-C12P Not Functioning

pinky_ruckus — Tue, 24 Sep 2024 20:04:36 GMT

Hello @Akhen ,

Thank you for the response.

I certainly understand how frustrating it could be.

We are trying our best to resolve this for you.

Could you please share the photos that was requested as in the previous post for us to proceed further?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Not Functioning

Akhen — Tue, 01 Oct 2024 18:19:55 GMT

Hi Pinky,

Here are the photos

Let me know what's next, thanks.

Re: ICX 7150-C12P Not Functioning

pinky_ruckus — Tue, 24 Sep 2024 20:21:35 GMT

Hi @Akhen ,

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up even after connecting it to working power outlet, and when plugged in, all lights are off. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: ICX 7150-C12P Not Functioning

Akhen — Tue, 24 Sep 2024 23:22:06 GMT

Thanks Pinky,

I did the RMA Request via Chat as you suggested, and I got an email saying my Support Case has been opened.

Now I just wait for somebody from Ruckus to contact me via email, right?

Thanks again.

Re: ICX 7150-C12P Not Functioning

pinky_ruckus — Wed, 25 Sep 2024 13:13:41 GMT

Hello @Akhen ,

Thank you for the response.

The RMA team will update you with an email regarding the update.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home COmmunity